Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Manager
Piano Keys Restaurant and Lounge
05.2024 - Current
Oversaw daily operations and maintained service standards at Piano Keys Restaurant and Lounge.
Managed customer inquiries and resolved issues to enhance guest experience.
Maintained professional, organized, and safe environment for employees and patrons.
Operated the Point of Sale (POS) system for all transactions.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Improved safety procedures to create safe working conditions for workers.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Completed point of sale opening and closing procedures.
Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
Managed and motivated employees to be productive and engaged in work.
Licensed Private Investigator
Self Employed
09.2023 - Current
Collaborated with law enforcement agencies to share information, leading to successful case outcomes.
Developed strong professional relationships with clients, ensuring trust and confidence in the investigative process.
Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
Provided unparalleled customer service while managing multiple high-profile investigations concurrently.
Bartender
Self Employed Creations by Redz
06.2022 - Current
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kept bar presentable and well-stocked to meet customer needs.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Kept bar stocked with liquors, juices and garnishes for drinks.
Mixed unique and interesting cocktails for customers, including bar specials.
Event Coordinator
Self Employed Ra'Diant Events by Tarita
01.2010 - Current
Coordinated schedules and timelines for events.
Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Managed event logistics and operations.
Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Education
High School Diploma -
Suitland High School
Suitland, MD
Skills
Customer service
Team leadership
Time management
Decision-making
Operations management
Project planning
Conflict resolution
Accomplishments
Insured all patrons were pleased with any experience that I was a part of.