TARIZMAH JOHNSON
Conyers,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
Arise Platform
03.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Owner/Stylist
Trizzy's Glam Studio
02.2012 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Created and monitored promotional approaches to increase sales and profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Improved records management systems for leases and contracts to boost renewals timeliness.
Team Coordinator
Verizon
09.2014 - 01.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Addressed customer service overflow to reduce complaints.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach production targets.
- Provided tier 1 and 2 technical support for all verizon equipment.
- Processed customer orders sent via E-mail.
- Provided customer service for business and government departments.
- Provided support to peers with escalated calls.
- Assisted associates with training tips and techniques to increase production and quality expectations.
Clerical/Customer Service Representative
Kelly Services
11.2004 - 10.2008
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided back up for customer service managers.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Associate of Arts -
Rock Valley College
Rockford, IL06.2014
Associate of Arts - Cosmetology
Regency Beauty Institute
Rockford, IL06.2011
GED -
Harry S Truman College
Rockford, IL04.2001
Skills
- Cash Register Operations
- Customer Relations
- Customer Service and Assistance
- Call Centers
- Telephone Etiquette
- Problem Resolution
- Microsoft Office
- High-Volume Call Environments
- Accurate Recordkeeping
- Microsoft Access
- Ability to Work Independently
- Livechat Messaging
- Communications Strategies
- Special Projects
- Night Deposit Transactions
- Team Meetings
- Online Chat
- Customer Relationship Management
Timeline
Customer Service Specialist
Arise Platform
03.2019 - Current
Team Coordinator
Verizon
09.2014 - 01.2022
Owner/Stylist
Trizzy's Glam Studio
02.2012 - Current
Clerical/Customer Service Representative
Kelly Services
11.2004 - 10.2008
Associate of Arts -
Rock Valley College
Associate of Arts - Cosmetology
Regency Beauty Institute
GED -
Harry S Truman College
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