Tarmisha Echols
Atlanta,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Hotel Engineering
Marriott International, Inc.
Atlanta, GA
12.2019 - 02.2021
- Responded to technical concerns quickly and effectively devised solutions.
- Performed quality control procedures on equipment and materials.
- Collaborated with on-site directors, operations managers and supervisors on engineering projects.
- Maintained Upkeep of rooms and blocked rooms for deep cleaning.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Improved operations through consistent hard work and dedication
- Carried out day-to-day duties accurately and efficiently
- Increased customer satisfaction by resolving issues
Residential Concierge
Marriott International, Inc.
Atlanta, GA
12.2019 - 02.2021
- Arranged for transportation to and from airport, train station and events for visitors.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Offered friendly and efficient service to customers, handled challenging situations with ease
Hotel Housekeeper
Marriott International, Inc.
Atlanta, GA
02.2017 - 12.2019
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Washed and folded towels and linens to properly stock 18 guest rooms per 8 hours.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift
Apple Technical Advisor
Concentrix
Norcross, GA
08.2014 - 11.2017
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Devised solutions to operations issues related to Apple Devices and Software, working closely via phone, email, live chat and web teleconference; working closely via phone, email, live chat and web teleconference.
- Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
- Managed over 50 plus customers a day.
Education
Some College (No Degree) - Medical Assisting
Laurus Technical Institute
Decatur, GAHigh School Diploma -
Frederick Douglas High School
Atlanta, GA05.2011
Skills
- Flexible and Adaptable
- Self-Motivated
- Business administration
- Verbal and written communication
- Staff Management
- Word processing
- Technical Support
Timeline
Hotel Engineering
Marriott International, Inc.
12.2019 - 02.2021
Residential Concierge
Marriott International, Inc.
12.2019 - 02.2021
Hotel Housekeeper
Marriott International, Inc.
02.2017 - 12.2019
Apple Technical Advisor
Concentrix
08.2014 - 11.2017
Some College (No Degree) - Medical Assisting
Laurus Technical Institute
High School Diploma -
Frederick Douglas High School
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