Tarnesea S. Elder
Jacksonville,FL
Summary
Experienced retail associate with 7 years of experience in retail and customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. 3 years of operations and display set experience. Quick-learning and quick thinking to resolve challenges. Adept at managing invoicing and general accounting functions. Seeking and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Accountant
Klarna
12.2021 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Balanced accounts associated with accounts payable process.
- Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
- Processed accounts payable through Basware platform.
- Enhanced vendor relationships through timely and accurate payment processing, fostering a positive rapport between the company and vendors.
- Developed strong working knowledge of various accounting software programs (SAP), optimizing their use for efficient accounts payable processing.
- Kept information in SAP and Basware platforms up to date with current vendor tax forms and banking details.
- Provided journal entries and performed accounting on accrual basis.
- Created and sent invoices to vendors via email.
Business Operations Specialist
Klarna
12.2021 - Current
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Streamlined business operations by implementing efficient process improvements and organizational strategies.
- Boosted customer satisfaction by improving communication channels between departments and resolving issues promptly.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Provided ongoing training, support, and mentorship to team members, empowering them to achieve their full potential in their respective roles.
- Monitored and tracked project execution of tasks.
Teller
Universial 1 Credit Union
11.2020 - 12.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Arranged monies received in cash shipments and coin dispensers according to denomination. Counted and verified amounts received.
Assistant Manager
JCPenney
02.2016 - 10.2020
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Educated customers on promotions to enhance sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Evaluated upcoming program plans to forecast expected resource needs.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
Education
High School Diploma -
Wayne High Shool
Huber Heights, OH5 2014
Vocational School (certification in Graphic Design - Computer Graphics
Miami Valley Career Technology Center
Clayton, OH05.2014
Skills
- Recruiting and interviewing
- Issue resolution
- Staff management
- Employee performance evaluations
- Cost control
- Project management
- Strategic planning
- Staff supervision
- Google Drive
- Operations management
- Training
- Microsoft Office
- Accounts Payable and Receivable
- Accounting and bookkeeping
- Account Reconciliation
- Accounts Payable
- Financial Statements
- Data inputting
- Financial Auditing
- SAP expertise
- Journal Entries
Timeline
Accountant
Klarna
12.2021 - Current
Business Operations Specialist
Klarna
12.2021 - Current
Teller
Universial 1 Credit Union
11.2020 - 12.2021
Assistant Manager
JCPenney
02.2016 - 10.2020
High School Diploma -
Wayne High Shool
Vocational School (certification in Graphic Design - Computer Graphics
Miami Valley Career Technology Center
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