Tarnesha Lucas

• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Delivered friendly service and offered expert support in every interaction.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Maintained positive relationships with community to build and nurture dynamic partnerships.
• Made referrals to appropriate services, following up to confirm patients received access to required care.
• Managed sensitive cases with discretion, protecting client confidentiality and trust.
• Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
• Answered telephone and coordinated meetings and conferences.
• Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
• Assisted with applications and collected required paperwork to help individuals register for supportive services.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
• Conducted pre-screening activities to determine eligibility for supportive services.

• Contributed to positive academic and social tone of school by demonstrating professionalism and enthusiasm for academic community
• Developed program to work with students and increase interest in higher learning
• Observed individual behaviors and suspect actions, and reported issues to supervisory staff
• Taught students counting, letters , shapes and numbers recognition and potty training abilities
• Planned, implemented, monitored and assessed classroom instructional program for 14 students
• Upheld commitment to educational excellence and fostered atmosphere of mutual respect and trust
• Attended to classroom details and logistics to maintain strong instructional environment.

• Responded to customer requests via telephone and email and effectively answered questions and inquiries
• Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
• Enrolled medicare recipients into Medicare prescription drug plans
• Educated medicare recipients on Medicare prescription drug plans in their area
• Processed prescription mail orders
• Demonstrated respect, friendliness and willingness to help wherever needed
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Resolved problems, improved operations and provided exceptional service
• Saved clients money by implementing cost-saving initiatives that addressed long-standing problems

Made healthy snacks and meals for 1 children

• Supported children in daily activities, including playing, meals and snacks, hygiene and socialization
• Established safe play environment for children
• Supervised children engaged in physical activity, learning and social skills with peers
• Safely transported children to and from school, medical appointments and extra-curricular activities
• Organized activities that enhanced children's physical, emotional and social well-being
• Promoted language development skills through reading and storytelling
• Assisted with light housekeeping duties as well as running errands
• Engaged with children on individual basis to build positive relationships
• Worked with parents to develop and implement discipline programs to promote positive behavior
• Provided developmentally appropriate activities for children
• Encouraged children to be understanding of and patient with others
• Developed games and activities using arts and crafts to support learning and verbal skills
• Communicated with parents about daily activities and behaviors
• Helped develop family's schedule to maintain household order
• Coordinated field trips to local parks, fire stations and zoos.

Taught students ABCs, 123s and potty training abilities

• Maintained safety of all students
• Taught students how to hold and use utensils
• Changed diapers
• Kept clean environment for students
• Established rapport with students, coworkers, parents
• Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth
• Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
• Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments
• Provided one-on-one and group-based learning support to maintain student progress and development
• Collaborated with instructor to assist lesson and curriculum planning efforts
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
• Assisted teachers with classroom management and document coordination to maintain positive learning environment
• Assisted students with various needs from putting on coats to go outside to reviewing homework assignments
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation
• Promoted physical, mental and social development using classroom games and activities
• Completed daily reports, meal count sheets and attendance logs
• Maximized receptive learning by educating students using hands-on instructional techniques