Tarnesha Smith
Houston,Texas
Summary
To support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and entry-level talents with the goal of proving myself and growing with the company.
Overview
13
13
years of professional experience
Work History
Customer Service / Dispatcher
Brinks Incorporation
Houston, Texas
01.2019 - Current
- Collected sensitive documents from clients for delivery.
- Utilized GPS navigation to ensure efficient routing and timely deliveries.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Provided customers with information on products and services.
- Scheduled and organized delivery routes.
OFFICE ADMINISTRATOR
Golden Gate Healthcare
Houston, Texas
04.2017 - 01.2019
- Managed digital and analog filing systems to organize documents and records.
- Worked with functional teams to support variety of administrative tasks.
- Handled logistics and coordination of company events.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
Office Administrator
Bates Security
Houston , Tx
10.2009 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Edited documents to improve accuracy of language, flow, and readability.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Education
Medical Assistant -
Polytechnic Institute
Houston, TXParkview Baptist High School
Houston, TXSkills
- Proficiency With Email Platforms (EG, Gmail & ICloud Mail)
- Database Management Scheduling With Digital Calendars Customer Service Inventory And Supply Management
- Dispatching field personnel
- Service coordination
- Updating logs
- MS Office
- Data Entry
- Training and Development
Timeline
Customer Service / Dispatcher
Brinks Incorporation
01.2019 - Current
OFFICE ADMINISTRATOR
Golden Gate Healthcare
04.2017 - 01.2019
Office Administrator
Bates Security
10.2009 - 12.2016
Medical Assistant -
Polytechnic Institute
Parkview Baptist High School
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