Tarnetha Hayes
Memphis,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance
Overview
20
20
years of professional experience
1
1
Certification
Work History
Leader
GXO
Memphis, TN
07.2021 - Current
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employee on picking/clerk/loading and assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 15 members while providing exceptional customer service.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Reviewed order data to verify transactions and shipping dates.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Operated equipment such as forklifts, electrical pallet jacks and pallet wrappers.
- Operated hand-held scanner to locate and verify items to load onto trucks.
- Performed cycle counts of inventory and packaging for inventory adjustments.
- Loaded multiple route delivery trucks with correct products and quantities in proper order for delivery.
Wave Planner/Clerk
GXO
Memphis, TN
03.2020 - 07.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently
- Created plans and communicated deadlines to complete projects on time
- Prepared variety of different written communications, reports and documents
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account
Clerk/Replenishment
XPO Logistics/Disney
Memphis, Tn
08.2012 - 03.2020
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Picker Packer
Cummins
Memphis, TN
01.2005 - 12.2010
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Recorded each completed job in equipment use log.
- Created shipping labels to complete daily order processing.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Built and wrapped pallets to secure shipment with freight carriers.
- Packed, weighed and shipped items per customer specifications.
Shipping and Receiving Clerk
Kuehne & Nagel
Shouthaven, MS
04.2001 - 10.2004
- Inspected product load for accuracy and safely transported it around the warehouse.Resolved service issues in a timely manner, including coordinating and processing returns.Worked at a rapid pace to meet tight deadlines.Unloaded cargo from truck with hand trucks and pallet jacks.Supervised material flow, storage and global order fulfillment.Processed customs duties and fees quickly to release international shipments.Received incoming shipments and reviewed contents against purchase order for accuracy.Unloaded, picked, staged and loaded products for shipping.
Education
Some College (No Degree) - Freight Broker
Southwest Community College
High School Diploma - undefined
Sheffield High School
Skills
- Computer skills
- Active listening
- Mentoring and training
- Problem resolution
- Teamwork
- Positive attitude
- Reliable and trustworthy
- Work ethic
- Willingness to learn
- Leadership
Certification
- Licensed dockstocker raymond - 1 year
Timeline
Leader
GXO
07.2021 - Current
Wave Planner/Clerk
GXO
03.2020 - 07.2021
Clerk/Replenishment
XPO Logistics/Disney
08.2012 - 03.2020
Picker Packer
Cummins
01.2005 - 12.2010
Shipping and Receiving Clerk
Kuehne & Nagel
04.2001 - 10.2004
Some College (No Degree) - Freight Broker
Southwest Community College
High School Diploma - undefined
Sheffield High School
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