Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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TARNISE LAVOIS

TARNISE LAVOIS

Miami,Florida

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing

Overview

21
21
years of professional experience

Work History

Call Center Rep

IMEX Communications
06.2016 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 80+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assisted 40+ customers in average 1 hour 50 min by answering questions, responding to inquiries and handling telephone requests.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.

Owner

Royalty Assist Inc LLC
06.2016 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.

Human Resources W

I.T. Training Center
12.2012 - 07.2013
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Took messages and provided information about company processes, hours and requirements.
  • Created and updated tracking spreadsheets using Microsoft Excel.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Drafted copy for documents, social media posts and internal memoranda.

Clerk/Typist

Model City Trust
08.2011 - 03.2012
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Accepted dictated notes and produced professional documents with outlined information.
  • Edited drafts created from speech recognition software.
  • Recorded minutes at board meetings adhering to proper procedures and bylaws.
  • Received and routed business correspondence to correct departments and staff members.

Receptionist

Liberty Square Center
07.2011 - 03.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept records in CRM to maintain customer data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Counselor Assistant

Atlanta Job Corps
11.2003 - 09.2009
  • Maintained comprehensive client files according to program standards and physician requests.
  • Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
  • Relayed relevant patient care details to supervisory staff.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
  • Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.

Education

Associates of Arts - Human Services

Rasmussen College
Tampa, FL
09.2023

General Education Diploma -

Atlanta Job
Atlanta, GA
06.2010

Skills

  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Office Administration
  • Task Prioritization
  • Microsoft Office
  • Calendar Management
  • File and Recordkeeping
  • Mail Sorting and Distribution
  • Meeting Coordination
  • Travel Arrangements
  • Data Entry
  • Computer Skills
  • Multi-Line Phone Systems
  • Time Management
  • Event Planning
  • Document Control
  • Support Services
  • Verbal and Written Communication
  • Team Collaboration
  • Process Improvement
  • Customer Service
  • Work Planning and Prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Rep

IMEX Communications
06.2016 - Current

Owner

Royalty Assist Inc LLC
06.2016 - Current

Human Resources W

I.T. Training Center
12.2012 - 07.2013

Clerk/Typist

Model City Trust
08.2011 - 03.2012

Receptionist

Liberty Square Center
07.2011 - 03.2012

Counselor Assistant

Atlanta Job Corps
11.2003 - 09.2009

Associates of Arts - Human Services

Rasmussen College

General Education Diploma -

Atlanta Job

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TARNISE LAVOIS