Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Affiliations
Languages
Timeline
Education and Training
Tarnisha Anderson

Tarnisha Anderson

Irving,USA
Judge a man by his questions rather than his answers.
Voltaire

Summary

  • Well-organized and detail-oriented Compliance Officer with key experience in Auto Finance environments. Knowledgeable about overseeing agreements, enforcing policies and optimizing procedures for dynamic requirements. Focused on maintaining consistence, quality and compliance in all areas.
  • I'm also dedicated to substantial customer service providing skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer support issues.
  • Multitasking Benefits Specialist promoting a 6-year career supporting corporations in new employee enrollment and open enrollment. Focused individual proudly demonstrating knowledge in employee benefits laws. Seeking an exciting new position with an established organization where attention to detail and great time management skills will be appreciated.

Overview

21
21
years of professional experience

Work History

Compliance Analyst

NISSAN MOTOR ACCEPTANCE CORPORATION
Irving, TX
11.2017 - Current
  • Submit applications to credit analysts for verification and recommendation.
  • Work with clients to identify their financial goals and to find ways of reaching those goals.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

Customer Service Consultant

NISSAN MOTOR ACCEPTANCE CORPORATION
Irving, TX
01.2015 - 11.2017
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication..
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Auditor

AON HEWITT
Irving, TX
04.2013 - 12.2014
  • Handling incoming calls from our clients' employees, answering their questions and sorting issues relating to their healthcare benefits, 401K savings, life benefits, retirement, LOA, Payroll, other human resource related services.
  • Research can involve a number of resources, such as asking other CSAs,using online databases, reviewing.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.

Cashier Specialist

Beauty Mart
Natchitoches, LA
02.2009 - 04.2010
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

Branch Manager

Express Check Advance
Natchitoches, LA
10.2008 - 02.2009
  • Designed sales and service strategies to improve revenue and retention.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Level 1 Helpdesk Agent

ACE Cash Express Inc.
Irving, TX
06.2006 - 10.2008
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Walked customers through processes of installing software or hardware and initial program start up procedures.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.

Education

GED -

AUSTIN TEXAS INSTITUTE
2012

Some College (No Degree) -

Royal Beauty Careers

Skills

  • Critical thinking and problem solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Call Center Operations
  • Oral and written communication
  • Leadership

Accomplishments

  • I've rated above my companies expectations in 3 out 6 1/2 years of my current employment. Following years; FY16,FY18 and FY20.
  • I finished FY20 with a successful ending. I was ranked #1 out of 35 funders for March 2021 with the highest processing per hour as well as 100% Quality Management score and 100% leadership audits. I was recognized in the All Employee Global Meeting.
  • I was selected in late March 2021 by her leadership to be a part of the Platinum Dealer.
  • I was selected in participation, in creating my companies new web page and application support.
  • During FY19 the Funding department was subject to a CFPB audit in which a huge concern with the customer’s name and address was different on credit applications approved by credit, contracts sent by dealers for funding and then on the account that was created. I was presented with a huge push for training. Responsibilities were learning the correct way to publish a customer’s name which required working directly with credit team . I was quick in response and designed a training that was to be executed the next week. I successfully lead the entire Funding team, QM evaluators, and Funding leadership thru the Name and Address training.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • NSBE

Languages

English
Full Professional

Timeline

Compliance Analyst - NISSAN MOTOR ACCEPTANCE CORPORATION
11.2017 - Current
Customer Service Consultant - NISSAN MOTOR ACCEPTANCE CORPORATION
01.2015 - 11.2017
Auditor - AON HEWITT
04.2013 - 12.2014
Cashier Specialist - Beauty Mart
02.2009 - 04.2010
Branch Manager - Express Check Advance
10.2008 - 02.2009
Level 1 Helpdesk Agent - ACE Cash Express Inc.
06.2006 - 10.2008
AUSTIN TEXAS INSTITUTE - GED,
Royal Beauty Careers - Some College (No Degree),

Education and Training

other

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