Tarnisha Sanders
Evansville,IN
Summary
Customer Service Representative with proven expertise in customer support and issue resolution. Excellent communicator skilled in problem-solving and building positive relationships with customers. Committed to enhancing team performance through knowledge-sharing and best practices. Highly motivated, adaptable, and adept at quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Conduent
02.2024 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Alorica
11.2021 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Slot Attendant
Harlow's Casino Resort & Spa
07.2009 - 02.2021
- Greeted customers and provided them with information about the gaming machines.
- Assisted customers in understanding how to use different types of gaming machines.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Maintained a professional attitude with guests while providing excellent customer service.
- Updated computerized database with player information such as name, address and contact details.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Dispensed funds for machine jackpots and change for player needs.
Education
High School Diploma -
Greenville Weston High School
05-2004
Skills
- Inbound and Outbound Calling
- Data Entry
- Credit card payment processing
- Customer Service
- Call center experience
- Problem-solving abilities
- Active Listening
- Multitasking Abilities
- Cash Handling
- Communication Skills
Timeline
Customer Service Representative
Conduent
02.2024 - 09.2024
Customer Service Representative
Alorica
11.2021 - 12.2023
Slot Attendant
Harlow's Casino Resort & Spa
07.2009 - 02.2021
High School Diploma -
Greenville Weston High School
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