Tarolyn Perry
Miami
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Alorica
Miami Lakes
12.2016 - Current
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Education
High School Diploma -
Miami Northwestern Sr.High
Miami, FL06-1990
Skills
- Customer service
- Technical troubleshooting
- CRM software
- Data analysis
- Conflict resolution
- Follow-up communication
- Quality assurance
- Live chat support
- Customer service excellence
- Email communication
- Decision-making
Timeline
Customer Support Specialist
Alorica
12.2016 - Current
High School Diploma -
Miami Northwestern Sr.High