Taron Pearson
Las Vegas,NV
Summary
Energized Senior Sales Representative dedicated to building client relationships and developing high-end accounts. Promoting an unwavering commitment to customer service and support.
Overview
15
15
years of professional experience
Work History
SR. Sales Representative
REVOLVE
04.2024 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
SAAS Sales Lead
EyeFitU
01.2022 - 10.2023
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Identified and analyzed key competitors and related products.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Implemented CRM systems to streamline data management and improve tracking of customer interactions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotion.
Territory Account Manager
The RealReal
05.2019 - 05.2021
- Managed over 100 accounts within Las Vegas territory.
- Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
- Implemented account management strategies for increased customer satisfaction and loyalty.
- Documented time, calls, and results, and submitted reports.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Built relationships with customers and community to promote long term business growth.
Assistant General Manager
Jimmy Choo
06.2017 - 05.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Maintained my own sales and lead by example when providing my customers with optimal customer service.
- Identified my customers needs outside the store and continued the customers sales experience by sending out consignments on a regular basis in order to keep a strong customer relationship.
Floor Supervisor
Roberto Cavalli
06.2013 - 06.2017
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Improved customer service by projecting friendly and knowledgeable attitude.
Operations Manager
Wolfgang Puck
04.2011 - 06.2013
- Streamlined reservation process with a user-friendly booking system that enhanced the guest experience from start to finish.
- Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.
- Cultivated a culture of continuous improvement by encouraging staff to share ideas and implement best practices in their daily tasks.
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
- Built a loyal customer base by addressing customer concerns promptly and professionally.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Restaurant Manager
Jean George Steakhouse
08.2009 - 04.2011
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Education
High School Diploma -
Bear River High School
06.2001
Skills
- Outbound sales calling
- Customer Support
- Product and service knowledge
- Strategic Sales Planning
- Staff Training
- Customer Needs Assessment
- CRM proficiency
- Account Management
- Relationship selling
- Network development
- Key Account Management
- Customer Retention
- Performance Management
Selling techniques
Accomplishments
Some of my accomplishments include passing the first test in the Court of Master Sommeliers while working at Jean Georges Steakhouse. At Roberto Cavalli I was able to convert a walk in customer and turn them into our best VIP, who was able to participate in our fashion events in Milan, and purchased several atelier gowns, I was able to achieve this by providing premier customer service, relationship building and thinking outside the box in order to achieve the sales goal required.
I have
Timeline
SR. Sales Representative
REVOLVE
04.2024 - Current
SAAS Sales Lead
EyeFitU
01.2022 - 10.2023
Territory Account Manager
The RealReal
05.2019 - 05.2021
Assistant General Manager
Jimmy Choo
06.2017 - 05.2019
Floor Supervisor
Roberto Cavalli
06.2013 - 06.2017
Operations Manager
Wolfgang Puck
04.2011 - 06.2013
Assistant Restaurant Manager
Jean George Steakhouse
08.2009 - 04.2011
High School Diploma -
Bear River High School
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