Summary
Overview
Work History
Education
Skills
Timeline
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Taron Pepper

Denmark

Summary

Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

15
15
years of professional experience

Work History

Case Manager

Workforce Innovations Inc
08.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Certified Nursing Assistant

Christian Care Center
01.2021 - 08.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Customer Service Representative

TA Travel Center
03.2020 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Apria Healthcare
01.2010 - 06.2012
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Education

Medical Office Administration - Office Managment

San Joaquin Valley College
Visalia, CA

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Positive attitude
  • Email and telephone etiquette
  • Care coordination
  • Case planning
  • Critical thinking
  • Records management
  • Data entry and analysis
  • MS office
  • Team collaboration
  • Goal setting
  • Written and verbal communication
  • Multitasking Abilities

Timeline

Case Manager

Workforce Innovations Inc
08.2023 - Current

Certified Nursing Assistant

Christian Care Center
01.2021 - 08.2022

Customer Service Representative

TA Travel Center
03.2020 - 02.2022

Customer Service Representative

Apria Healthcare
01.2010 - 06.2012

Medical Office Administration - Office Managment

San Joaquin Valley College

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