Tarqualisha Smith
Tallahassee,FL
Summary
Customer service specialist with exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Enhances customer experiences through service-oriented behaviors and tailored solutions, fostering loyalty and satisfaction. Proven ability to prioritize and multitask in fast-paced environments while collaborating effectively with teams to achieve business objectives. Recognized for adeptly managing escalated customer support issues, ensuring resolution and customer retention.
Overview
12
12
years of professional experience
Work History
Personal Shopper
Walmart
Tallahassee, FL
08.2021 - Current
- Reviewed customer orders to locate requested items and monitored app for updates.
- Tracked substitutions and notified customers regarding order changes.
- Organized completed orders in labeled, temperature-controlled storage for customer pick-up.
- Executed loading and unloading of orders at customer locations.
- Memorized store layouts and planograms to optimize order fulfillment routes.
WFH Customer Service Representative
Iqor Holdings US
Tallahassee, FL
10.2023 - 07.2024
- Achieved high customer satisfaction through innovative problem-solving techniques.
- Collaborated with team members to meet project deadlines and objectives.
- Utilized advanced technical skills to troubleshoot and resolve complex issues.
- Recognized for delivering exceptional customer service by management.
- Performed routine maintenance and repair on systems and equipment.
- Demonstrated effective problem-solving skills to resolve issues promptly.
- Conducted system analysis and testing, identifying technical inefficiencies.
- Managed order tracking to ensure timely delivery of goods.
Activities Assistant
Bridgewater Assistant Living
02.2023 - 07.2024
- Plan and execute life enrichment activities for residents.
- Encourage residents to participate in group activities.
- Spend time with residents one on one to optimize their full potential for independent living.
- Conduct and oversee the scheduled activities and ensure residents have all the supplies needed for each activity.
- Track the daily attendance of residents during activities.
- Prepare reports for management regarding the status and progress of recreational activities.
Amazon Flex Driver
Amazon
Phoenix, AZ
10.2021 - 02.2024
- Verified quantity and quality of items through individual inspections.
- Completed inventory paperwork for inbound receiving processes.
- Reported damaged products and safety hazards to immediate supervisor.
- Followed order sheets to select correct stock and prepare pallets.
- Maintained valid driver's license, registration, and insurance documents according to local regulations.
- Utilized GPS navigation systems effectively during trips as needed.
- Kept accurate records of trips, including mileage, fuel costs, repair expenses.
- Inspected vehicles daily for mechanical items and safety issues and performed preventative maintenance when needed.
- Ensured that all cargo was securely loaded and unloaded safely.
Pick Up & Delivery Driver
DoorDash
Phoenix, AZ
01.2021 - 02.2024
- Delivered food and items promptly while upholding exceptional customer service standards.
- Maintained clean and well-functioning vehicles through regular checks of fluid levels and tire pressure.
- Communicated with customers regarding delays or issues via phone calls and text messages.
- Verified orders prior to deliveries, ensuring accuracy and minimizing complaints.
- Managed customer inquiries and complaints with professionalism and courtesy.
- Performed routine maintenance on delivery vehicles, including oil checks and fuel assessments.
- Notified supervisor immediately for additional assistance during pickup and delivery processes.
WFH Customer Service Representative
Willis Towers Watson
Phoenix, AZ
10.2023 - 01.2024
- Collected customer feedback via surveys to enhance service quality.
- Participated in training sessions to remain informed on insurance policy regulations.
- Researched policy details to effectively address customer inquiries.
- Processed new policy applications and updated existing documentation for accuracy.
- Provided prompt and courteous service while greeting customers.
- Investigated discrepancies between actual charges and expected premiums.
- Verified accuracy of customer data entered into the system.
- Collaborated with cross-departmental teams to resolve escalated customer issues.
Customer Service Representative
Capgemini
08.2020 - 02.2021
- Made outbound calls to patients about their insurance, coverage, and mail-order prescriptions.
- Coordinated and processed new patient medication orders and reorders.
- Assisted patients with making payments on accounts and setting up payment plans.
- Informed customers about billing procedures, processed payments, and issued refunds.
- Documented conversations with customers to track requests, problems, and solutions.
Customer Service Representative
West Corporation
08.2013 - 08.2014
- Handled 100+ inbound and outbound calls daily to provide respondents with the correct correspondence.
- Assisted customers with making payments on accounts and setting up payment plans.
- Informed customers about billing procedures, processed payments, and issued refunds.
- Resolved problems by clarifying issues, researching and exploring answers and alternative solutions, and implementing solutions.
- Documented conversations with customers to track requests, problems, and solutions.
Education
Pharmacy Technician Certificate -
Arizona Pharmacy Technician School
Phoenix, AZ12-2024
High School Diploma -
JM Tate High School
Cantonment, FL05-2009
Skills
- Data entry and maintenance
- Microsoft Office proficiency
- Upselling strategies
- Issue resolution
- Inbound and outbound communication
- Verbal and written communication
- Customer service excellence
- Multitasking skills
- Critical thinking
- Technical support expertise
- Prior authorization processes
- Insurance verification techniques
- Problem solving skills
- Attention to detail
Timeline
WFH Customer Service Representative
Iqor Holdings US
10.2023 - 07.2024
WFH Customer Service Representative
Willis Towers Watson
10.2023 - 01.2024
Activities Assistant
Bridgewater Assistant Living
02.2023 - 07.2024
Amazon Flex Driver
Amazon
10.2021 - 02.2024
Personal Shopper
Walmart
08.2021 - Current
Pick Up & Delivery Driver
DoorDash
01.2021 - 02.2024
Customer Service Representative
Capgemini
08.2020 - 02.2021
Customer Service Representative
West Corporation
08.2013 - 08.2014
Pharmacy Technician Certificate -
Arizona Pharmacy Technician School
High School Diploma -
JM Tate High School
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