Tarquesia Mcgee
Chandler,AZ
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Bestway Coleman Pools and Spas, by leveraging exceptional problem-solving and active listening skills. Achieved significant improvements in dispute resolution and technical support, contributing to a positive shift in customer engagement metrics. Excelled in team collaboration and computer proficiency, driving operational efficiency and exceeding sales targets through strategic relationship building.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bestway Coleman Pools And Spas
03.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Resolution Specialist
Walmart
12.2022 - 01.2024
- Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Streamlined dispute resolution process, cutting down average handle time.
- Elevated customer satisfaction scores, personalizing solutions to fit individual customer needs.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Technical Support Representative
Peloton
11.2021 - 10.2022
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Medical Representative
Optum
04.2017 - 06.2019
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Education
High School Diploma -
Mt. Morris High School
Flint, MI06-2012
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Problem resolution
- Time management
- Complaint handling
- Critical thinking
- Call center experience
- Relationship building
- Technical support
- Multi-line phone talent
- Professional telephone demeanor
- Live chat support
Timeline
Customer Service Representative
Bestway Coleman Pools And Spas
03.2024 - 12.2024
Resolution Specialist
Walmart
12.2022 - 01.2024
Technical Support Representative
Peloton
11.2021 - 10.2022
Medical Representative
Optum
04.2017 - 06.2019
High School Diploma -
Mt. Morris High School
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