Tarra Davidson
Rustburg,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Assistant Coordinator
BroadPath Healthcare
Remote, AZ
03.2023 - Current
- Answered patient inquiries regarding health care services.
- Conducted pre-admission interviews with new patients to obtain relevant information for admission paperwork.
- Educated patients on proper medication use and potential side effects of medications.
- Facilitated communication between physicians and other healthcare personnel regarding patient care plans.
- Gathered and analyzed patient information to determine special program eligibility.
- Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
Claims Adjuster
Cigna
Remote, TN
03.2020 - 12.2023
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Maintained accurate documentation of all claim activity within designated system.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Organized files into logical categories; maintained complete records according to established procedures.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Reviewed data to verify validity of claims and determine case management actions.
- Obtained necessary information to complete proper evaluation of injury claims.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
CUSTOMER SERVICE REPRESENTATIVE
J Crew
Lynchburg, Virginia
11.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
CUSTOMER SERVICE REPRESENTATIVE
Valtim Marketing Solutions
Forest, Virginia
10.2014 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details.
Education
Associate of Arts - Business Administration And Management
Central Virginia Community College
Lynchburg, VA05-2018
Business Administration and Management -
Fayetteville State University
High School Diploma -
Rustburg High School
Skills
- Client Counseling
- Client Records Management
- Building Rapport
- HIPAA
- Clinical Documentation Mastery
- Exceptional Problem Solver
- Call Management
- Complaint Resolution
- Scheduling
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Account Updating
- Active Listening
- Typing Proficiency
- Researching
- Call Center Operations
- Customer Relations
- Team Development
- Courteous Demeanor
- Order Processing
- Coordination
- Computer Proficiency
- Business Development Understanding
- Microsoft Office Expertise
- Problem-Solving Abilities
Timeline
Patient Assistant Coordinator
BroadPath Healthcare
03.2023 - Current
Claims Adjuster
Cigna
03.2020 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
J Crew
11.2017 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Valtim Marketing Solutions
10.2014 - 08.2016
Associate of Arts - Business Administration And Management
Central Virginia Community College
Business Administration and Management -
Fayetteville State University
High School Diploma -
Rustburg High School
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