Summary
Overview
Work History
Education
Skills
Timeline
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Tarra Fletcher

San Marcos,CA

Summary

More than nine years in property management 4+ years as a manager. Fair and sincere when dealing with the day-to-day management of properties and solution oriented problem solver while adhering to all applicable rules and regulations. Strong leadership abilities, currently in charge of a staff of three. We successfully meet the company's goals and objectives and provide residents with a safe, well-managed living environment.

Overview

20
20
years of professional experience

Work History

Commuinty Director

FPI Management
06.2021 - Current
  • Oversee operations and provided corrective feedback to achieve daily and long-term goals.
  • Ensure compliance with proper procedure and regulations for applicant certification and annual resident re-certification
  • Review, analyze and prepare weekly and monthly compliance reports
  • Supervise maintenance and office staff
  • Supervise work of contractors and vendors including approval of services and associated invoices
  • Conduct and/or oversee annual unit inspections including determining how to comply with regulatory agency program rules for any units that do not meet standards
  • Attend annual trainings and apply those trainings in order to ensure compliance with the Fair Housing Act and affordable housing regulatory compliance
  • Collect rent and serve late notices as needed and/or delegate the sameUse independent judgment and discretion to determine how to handle after hours emergencies
  • Oversee and execute other projects as assigned

Assistant Community Manager

Pacifica Enterprises Investments
01.2019 - 05.2021


  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Gables Corporate Accommodations and Leasing Agent

Gables Residential
03.2011 - 03.2013


  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Recruited new residents through website advertising and marketing.
  • Used Yardi to keep record of financial transactions and rental applications.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Registered clients on database to enable tracking history and maintain updated records.

Assistant Manager

Gables Residential
12.2008 - 11.2009
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Met with residents to gather information and develop effective solutions.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Fielded inquiries from current and potential community members about property and community offerings.

Relocation Specialist

AIMCO Management
01.2003 - 06.2006


  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Used Yardi to keep record of financial transactions and rental applications.

Education

Certificate - Fashion Retail And Merchandising

Palomar Community
San Marcos
06.2024

Skills

  • Strong computer skills including MS Word, Outlook and Excel; Yardi
  • Able to work independently, prioritize, meet multiple deadlines and supervise team members
  • Experience administering low-income / affordable housing applications and files
  • Excellent organizational skills, attention to detail and follow through including ability to manage staff

Timeline

Commuinty Director

FPI Management
06.2021 - Current

Assistant Community Manager

Pacifica Enterprises Investments
01.2019 - 05.2021

Gables Corporate Accommodations and Leasing Agent

Gables Residential
03.2011 - 03.2013

Assistant Manager

Gables Residential
12.2008 - 11.2009

Relocation Specialist

AIMCO Management
01.2003 - 06.2006

Certificate - Fashion Retail And Merchandising

Palomar Community

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Tarra Fletcher