Tarra Keys
Rockingham,NC
Summary
Years of experience in the Sales and Food Service industry including management. Also, experience in the medical field as a courier. Most recent position was running and maintaining an accessory department on my own.
Sales professional with proven track record in driving revenue growth and fostering client relationships. Strong emphasis on team collaboration and adaptability to meet changing business needs. Skilled in strategic planning, market analysis, and customer engagement. Known for reliability, effective communication, and achieving results in competitive environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Southwest FAD- Ford Accessories
12.2023 - Current
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Established and maintained 60+ accounts.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
Accessories Specialist
Hilbish Ford
02.2023 - 12.2023
- Strong product knowledge base of up to date Ford vehicles and their available accessories
- Acquired the After Market Sales position when the department was failing and falling apart, successfully turned around the sales numbers and goals on a month to month basis
- Planned and Orchestrated Dealership car shows and seasonal events
- Acquired vendors and successfully promoted a car show with 30+ entries
- High customer satisfaction rate
- Maintained a 100% inventory success rating for all after market products
- Securely handled the personal information of customers
- Mastered the usage of Microsoft office products
- Supervised and handled custom Ford vehicle builds using after market accessories
- Fast typing abilities, 45+ WPM with Microsoft word and other applications
- Great communication skills and strong teamwork capabilities
- Fast learner, highly ambitious with a positive attitude
- Ensured seamless communication between sales floor staff and stockroom employees for timely replenishment of popular items.
- Collaborated with team members to plan and execute successful in-store events, driving increased foot traffic and sales.
General Manager
Loffredo's Ristorante
11.2021 - 12.2023
- Company Overview: This business was previously Ellie's Coffee Shop
- Organized and monitored staff schedules
- Coordinated restaurant operations during each shift
- Advise customers on food and beverage choices
- Interact with customers to maintain the highest level of Customer satisfaction
- Ensured quality of food and beverage presentation
- Totaled restaurant receipts and reconciled with sales at end of every day
- Ensured cash management procedures were completed accurately
- Scheduled food and beverage deliveries
- Checked quality of deliveries and documentation
- Ensured correct storage of supplies
- This business was previously Ellie's Coffee Shop
- Previous experience in food and beverage management
- In-depth working knowledge of alcoholic and non-alcoholic beverages
- Experience in staff management and development
- Track record of managing inventory and cost control
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Medical Courier Driver
Med Shield
12.2021 - 08.2022
- Medical Equipment, supplies, and organ transportation to and from hospitals on a strict time constraint and on call 7 days a week
- Working with Medshield has given me experience with package distribution and transport operations in addition to further honing my customer service skills
- My adaptability and time management has also improved greatly from working under strict time constraints
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
General Manager
Ellie's Coffee Shop
03.2016 - 10.2021
- Organized and monitored staff schedules
- Coordinated restaurant operations during each shift
- Advise customers on food and beverage choices
- Interact with customers to maintain the highest level of Customer satisfaction
- Ensured quality of food and beverage presentation
- Totaled restaurant receipts and reconciled with sales at end of every day
- Ensured cash management procedures were completed accurately
- Scheduled food and beverage deliveries
- Checked quality of deliveries and documentation
- Ensured correct storage of supplies
- Previous experience in food and beverage management
- Experience in staff management and development
- Track record of managing inventory and cost control
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Web Sales
RideNow Powersports
03.2014 - 08.2015
- Strong product knowledge base of up to date motorcycles and their available accessories
- Held the highest customer satisfaction rating in the Concord branch
- Maintained a 98% inventory success rating for all power sports products, created an Excel document for efficient product accountability
- Securely handled the personal information of over 20,000 Power sports customers amongst completing web and phone orders
- Mastered the usage of Microsoft office products
- Fast typing abilities, 45+ WPM with Microsoft word and other applications
- Great communication skills and strong teamwork capabilities
- Fast learner, highly ambitious with a positive attitude
- Optimized website layout and design for enhanced user experience, leading to higher conversion rates.
- Collaborated with cross-functional teams on product development, ensuring offerings met the needs of target audiences.
- Analyzed market trends and competitor activity to identify opportunities for growth and expansion in the industry.
- Streamlined processes within the web sales department for increased efficiency in daily operations without sacrificing quality service delivery levels.
- Managed inventory efficiently using advanced tracking systems, ensuring timely product availability and accurate order fulfillment.
- Participated actively in trade shows conferences events networking activities to represent the company professionally while forging valuable connections within the industry space.
- Developed and maintained strong relationships with key clients, ensuring their needs were met and customer satisfaction was high.
Education
High school diploma -
South Rowan High School
China Grove, NC06.2009
Skills
- Decision-making
- Judgment
- Problem analysis and problem-solving
- Planning and organizing
- Resource management
- Communication
- Customer service focus
- Quality orientation
- Teamwork
- Adaptability
- Flexibility
- High energy level
- Stress tolerance
- Management
- Communication skills
- Typing
- Sales
- Customer service
- Quality control
- Adaptability
- Courier
- Delivery Driver Experience
- Communication Skills
- Inventory Control
- Employee Orientation
- Driving
- Logistics
- Microsoft Word
- Data Entry
- Microsoft Excel
- Microsoft Office
- POS
- Load & Unload
- Food Service
- Cash Handling
- Serving Experience
- Shipping & Receiving
- Pricing
- Food Preparation
- English
- Territory growth
- Business growth and retention
- Strategic planning
- Sales tracking
- Sales training
- Sales presentations
- Product demonstration
- Competitor analysis
- Sales strategies
- Solution selling
- New account development
- Team building
- Product sales expertise
- Market and competitive analysis
- Sales leadership
- Time management
- Product promotion
- Issue resolution
- Staff training
- Multitasking and organization
Certification
- Driver's License
- Food Handler Certification
Awards
June 2009
Timeline
Territory Sales Manager
Southwest FAD- Ford Accessories
12.2023 - Current
Accessories Specialist
Hilbish Ford
02.2023 - 12.2023
Medical Courier Driver
Med Shield
12.2021 - 08.2022
General Manager
Loffredo's Ristorante
11.2021 - 12.2023
General Manager
Ellie's Coffee Shop
03.2016 - 10.2021
Web Sales
RideNow Powersports
03.2014 - 08.2015
- Driver's License
- Food Handler Certification
High school diploma -
South Rowan High School
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