Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tarra Mangione

Yonkers,NY

Summary

Dynamic Store Manager with a proven track record at Jill, excelling in service excellence and client engagement. Recognized for reducing employee turnover through effective mentoring and fostering a collaborative team environment. Skilled in analytical problem-solving, driving sales through innovative merchandising and exceptional customer service.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

26
26
years of professional experience

Work History

Store Manager

J.Jill
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Store Manager

David's Bridal
09.2020 - 09.2021
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Pier 1 Imports
10.1998 - 09.2021
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Associate of Applied Science - Business - Marketing

Westchester Community College
Valhalla, NY
05-1991

Skills

  • Service Excellence
  • Analytical Problem-Solving
  • Client Engagement
  • Effective Multitasking

Timeline

Store Manager

J.Jill
09.2021 - Current

Store Manager

David's Bridal
09.2020 - 09.2021

Store Manager

Pier 1 Imports
10.1998 - 09.2021

Associate of Applied Science - Business - Marketing

Westchester Community College

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Tarra Mangione