Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in cash management and excellent communication at Quick Mart to mentor staff and maintain precise financial records. My proactive approach to problem-solving and staff training significantly improved operational efficiency, embodying a commitment to excellence and teamwork.
Overview
2026
2026
years of professional experience
Work History
Cashier
Quick Mart
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Set up new sales displays each week with fresh merchandise.
Clerk
Lisbon License Bureau
05.2021 - 04.2025
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Home Health Caregiver
Threshold Residential Services
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted patients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Developed individual care plans for clients based on specific needs.
Scheduled and coordinated medical appointments.
Administered medications in accordance with doctor's instructions.
Transported clients for medical and personal outings.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Provided direct personal care and administrative services to clients.
Trained new staff members on best practices for home health care.
Education
General -
West Branch High School
Beloit, OH
05.1993
Skills
Telephone etiquette
Customer satisfaction
Cash handling
Cash management
Proofreading
Point of sale operation
Verbal and writing communication
Handling payments
Multitasking
Customer communication
Problem-solving
Customer service
Excellent communication
Staff training
Timeline
Clerk
Lisbon License Bureau
05.2021 - 04.2025
Cashier
Quick Mart
Home Health Caregiver
Threshold Residential Services
General -
West Branch High School
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