Tarra Roberts
Fort Worth,TX
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
FINANCIAL SOLUTIONS ADVOCATE
BREAD FINANCIAL
11.2022 - Current
- Negotiated favorable terms for clients during loan origination process by leveraging strong interpersonal skills and deep understanding of credit policies.
- Document accurately and routing calls to Fraud, Customer care, etc
- Ensure privacy measures are handled accordingly
- Exceeded sales targets consistently by employing strong persuasive skills and demonstrating a comprehensive understanding of client needs.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Customer Service Representative
NOVA 1
06.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Document all data information pertaining to the call while conducting the call
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Document Processor
DIALOG DIRECT
08.2016 - 11.2018
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Document Detailed information in the computer notes, for follow ups for customers.
- Collaborated with team members on complex projects, resulting in consistently high-quality work and client satisfaction.
Customer Service Representative
Chase
07.2017 - 06.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Medical Insurance Billing And Coding
Everest College
Certified Nursing Assistant -
Certified Aide Academy
05-2013
Skills
- DATA ENTRY
- CUSTOMER SERVICE
- FILING/COPYING/FAXING
- CPT CODING
- MICROSOFT OFFICE
- WORD
- EXCEL
- POWERPOINT
- Active listening
- Interpersonal skills
- Document review
- Document filing
Timeline
FINANCIAL SOLUTIONS ADVOCATE
BREAD FINANCIAL
11.2022 - Current
Customer Service Representative
NOVA 1
06.2018 - 03.2021
Customer Service Representative
Chase
07.2017 - 06.2018
Document Processor
DIALOG DIRECT
08.2016 - 11.2018
No Degree - Medical Insurance Billing And Coding
Everest College
Certified Nursing Assistant -
Certified Aide Academy
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