Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Cake Decorator
Price Chopper
05.2016 - 01.2019
Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Managed material inventory and ordered new materials when needed.
Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
Verified accuracy of orders while meeting strict deadlines on producing completed products.
Kept work area safe and sanitized by washing utensils, tools and countertops.
Designed specialty cakes for weddings, birthdays and graduations.
Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Prepared special creams and frostings for cakes and other dessert specialties.
Precisely arranged display cases throughout workday to highlight finished products.
Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
Fulfilled custom cake and decoration orders.
Worked with clients to design custom cake decorations.
Scheduled bakery employees and assigned work to decorators.
Worked with customers to define cake vision based on color, theme, size and price.
Decorated cakes according to customer requests and themes.
Assistant Store Manager
Family Dollar
02.2022 - 09.2022
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise and displays to feature new products and promotions.
Assistant Manager,Bakery FT
Hannaford Supermarket
10.1995 - 01.2010
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Answered questions about store policies and addressed customer concerns.
Completed inventory counts and ordered merchandise.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed weekly sales ads and monitored price changes.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Worked flexible schedule and extra shifts to meet business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Community Psychiatric Supports and Treatment (CPST) Therapist at Cayuga CentersCommunity Psychiatric Supports and Treatment (CPST) Therapist at Cayuga Centers