Tarra Ward
Little Rock,AR
Summary
Experienced and Dedicated Office Administration Professional for nearly a decade with a history of meeting company goals utilizing consistent and organized practices. Optimizing productivity efficiency and service quality of New Pathways Behavioral Health to assure excellent care for all clients according to HIPPA and National C.A.R.F. standers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
New Pathways Behavioral Health
06.2016 - 03.2024
- Assured operations of the office, efficiency and effectiveness are maintained at all times.
- Manage the practice’s schedule, including client appointments, staff meetings, and other events.
- Handle correspondence, including emails, phone calls, and mail.
- Maintain and update client records, ensuring confidentiality and compliance with HIPAA regulations. s and personnel records.
- Assisted in the recruitment process of Licensed Professional Counselors. Conducting interviews and onboarding new employees to promote a seamless integration into the team.
- Managed the oversight and implementation of C.A.R.F standards and compliancy at all times to assure ongoing Certification.
- Processed all billing and E.O.B. through multiple insurance providers including and not limited to Medicare, Blue Cross & Blue Shield, United Health Care and UMR.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Property Manager
COA and Co. Property Management
01.2007 - 06.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
Bachelor of Science - Business Administration And Management
UOP
Phoenix, AZ06.2002
Skills
- Efficient and Seamless Office Management
- Excellent multi-tasking ability and Organizational management
- Data Entry, Billing an Document Processing
- Scheduling and calendar management
- Payroll Processing, Bookkeeping and Account Reconciliation
- Credit and collections with Administrative Oversight
- Staff hiring, Management and Training
- Project Management Development and implementation
- Facility Management
Certification
Awarded Multiple 3 yr National C.A.R.F Certifications
- 2017
- 2020
- 2023
Timeline
Office Manager
New Pathways Behavioral Health
06.2016 - 03.2024
Property Manager
COA and Co. Property Management
01.2007 - 06.2016
Bachelor of Science - Business Administration And Management
UOP
Awarded Multiple 3 yr National C.A.R.F Certifications
- 2017
- 2020
- 2023
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