Tarra Wooton

- Provides admin support to the Regional Director of the department, including, and not limited to, calendaring,
phone messages, email responses, clerical support, etc.
-Prioritizes and accomplishes for the day
-Produces standardized CM reports in a timely and accurate fashion for dissemination within and external to
the department
-Creates, organizes, and accurately maintains up-to-date departmental forms, records, and files
-Appropriately schedules meetings for the Regional Director, taking into consideration the subjects, urgency,
and the time needed.
-Prioritizes and arranges details of conferences/meetings for the department at the direction of the director
-Performs other duties as defined and assigned by the Regional Director
-Designs draft agenda for meetings to be reviewed and approved by the Regional Director
-Schedule Regional Directors and department meetings as requested
- Manages frequency, attendees, and calendaring CM oversight and affiliated committees such as UM
Committee, LLOS, etc.
-Attends meetings as assigned, to take attendance, minutes, and document follow-up items for the Regional
Director and department
-Manipulates data in Excel to produce departmental performance dashboards as needed
-Produces and disseminates reports from hospital and system software systems, at the direction of the
director.
-Post and maintain up-to-date reports within the department as needed
-Assist Regional Director in building annual budget, with accurate appropriation and calculations
-Maintain accurate records of expenses
-Assures confidential personnel files are under lock and key
-Assist the Regional Director in meeting educational and training deadlines for the department.
-Acts as a resource for the department in related matters, policies, and procedures.
- Maintains department, hospital, and system policies and/or procedures for the Regional Director and
department
-Timekeeper for DT/NE/ and Kershaw, as well as maintain their day-to-day schedules for the Regional Director

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Directed customer communication to appropriate department personnel, in addition to providing information to
  resolve inquiries and bolster customer satisfaction.
• Managed and adjusted personnel scheduling for a maximum of seven staff and six physicians, monitoring resource allocation to
  provide optimal coverage and service.
  

• Maintained strict confidentiality with all personal data as per company guidelines.
• Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
• Analyzed insurance organizational structures, business, and intermediaries; studied basic documents, including
  standard clauses, policies, and insurance contracts.
• Stayed current on industry trends and changes, and participated in professional development opportunities to
  strengthen product and service knowledge.
• Maintained confidential client files with adherence to HIPAA guidelines.

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Managed calendars, scheduled appointments, and coordinated travel arrangements for the Pastor and his wife.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to the appropriate area.
• Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
• Assisted in the preparation of presentation materials, contributing to successful church meetings and proposals.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement
  strategies.
• Oversaw training and daily performance of front office and medical staff.
• Liaised directly with customers to meet needs and maintain satisfaction.
• Updated employee paperwork and records.
• Managed office inventory and placed new supply orders.
• Conducted quarterly performance evaluations of office staff to monitor progress and productivity and recommend
  promotions, corrective or disciplinary actions.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Documented care actions by completing records and logs in medical software system.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
• Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
• Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
• Facilitated patient education on self-care practices, empowering individuals in their recovery process.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
• Maintained patient confidentiality in line with HIPAA regulations.
• Supported office staff and operational requirements with administrative tasks.
• Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
• Processed lab paperwork and requests according to physicians' orders.
• Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
• Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
• Prepared and processed patient referrals and transfer requests.