Tarran Desdunes
Mesquite,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Central Access Representative
RWJ Barnabas Health Medical Group
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Pharmacy Service Representative II
CVS Health Pharmacy
05.2021 - 01.2023
- Prioritize and problem solve customer issues and concerns
- Manage workflow and ensure customers orders to ensure timely shipping
- Provide quality customer service by answering incoming calls, fax, and email orders and general questions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Reduced wait times for customers by effectively managing multiple tasks simultaneously and prioritizing urgent requests.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated with healthcare providers to verify prescription accuracy, preventing potential medication errors or adverse reactions in patients.
- Upheld high standards of cleanliness within the pharmacy workspace, contributing to a safe and efficient work environment for all staff members.
- Managed phone lines professionally, triaging calls as necessary to ensure prompt attention from appropriate personnel.
- Improved inventory management through regular monitoring of stock levels and timely ordering of medications and supplies.
- Educated patients about various over-the-counter products while assisting them in making informed decisions based on their needs.
- Built strong relationships with insurance providers that led to overcoming coverage issues quickly.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations when accessing and updating medical records.
- Promoted medication adherence among patients by providing clear instructions on proper usage, dosage, and potential side effects.
- Addressed customer inquiries promptly, demonstrating extensive knowledge of pharmaceutical products and services available at the pharmacy.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Essilor Of America
02.2018 - 05.2021
- Gather and document initial auto claims
- Working in a collaborative team environment to handle large call volume.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Tracked customer service cases and updated service software with customer information.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Representative
AMERISOURCE BERGEN
08.2013 - 02.2018
- Provide quality customer service by completing orders via phone, fax, and email
- Create drop ship accounts
- Verify billing information
- Ensure orders are received in a timely manner.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Striving for a bachelor’s degree in Communication -
Colin Community College
01.2020
Skills
- Experienced Customer Service skills and a people person Adaptable and a quick learner
- Professionalism and Ethics
- Documentation accuracy
- Patient Registration
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Follow-up skills
- Medical terminology knowledge
- Healthcare Systems Familiarity
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Patient check-in
- Patient Education
- Registration and Admissions
- Relationship Building
- Phone and Email Etiquette
- Flexible Schedule
- Medical Terminology
- Insurance Billing
- Payment Processing
- Eligibility Determination
- Quality Assurance
- Process Improvement
- Medical Billing
- Call Screening
- Registration and Scheduling
- Insurance verifying
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Resolving Problems
- Patient documentation
- Medical insurance
- Outbound Calling
- Document filing
- Insurance Authorizations
- Technical Troubleshooting
- Benefits Explanation
- Conflict Resolution
- 50 WPM Typing Speed
- Data Collection
- Administrative and Office Support
- Gathering Information from Patients
- Medical History Documentation
- Patient Intake
- Payment Calculation
- Schedule Coordination
- Claims Handling and Coverage Verification
- Patient Needs Assessment and Referral
- Patient interviewing
- Word Processing
Websites
Online Properties
Link to other online properties: Portfolio/Website/Blog
Volunteer Experience
Will Provide if needed
Timeline
Central Access Representative
RWJ Barnabas Health Medical Group
01.2023 - Current
Pharmacy Service Representative II
CVS Health Pharmacy
05.2021 - 01.2023
Customer Service Representative
Essilor Of America
02.2018 - 05.2021
Customer Service Representative
AMERISOURCE BERGEN
08.2013 - 02.2018
Striving for a bachelor’s degree in Communication -
Colin Community College
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