Summary
Overview
Work History
Education
Skills
Appendix
Timeline
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Tarrance gustus

Tarrance gustus

DALLAS,TX

Summary

Extensive background in retail and direct sales, including in-home and door-to-door approaches, accumulated over 25 years in sales and hospitality. Exceptional team-building skills, fostering collaboration and motivation to achieve sales goals. Consistently recognized for surpassing performance metrics and delivering outstanding customer service. Proficient in implementing sales strategies that yield measurable results and enhance brand loyalty.

Overview

19
19
years of professional experience

Work History

Shift Manager

Ihop ACG
04.2022 - Current
  • Applied safety protocols to ensure a secure working environment.
  • Trained new employees on company policies and operational procedures for seamless integration.
  • Managed inventory and supplies efficiently to support daily shift operations.
  • Monitored staff performance to uphold service quality during peak periods.
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Coached crew members to optimize performance and foster teamwork.
  • Maintained cleanliness and organization of work areas through collaboration with team members.
  • Handled emergency situations calmly, ensuring safety of customers and employees.

Bartender/Server

Johnny Carino's
06.2021 - 04.2023
  • Developed innovative drink specials that captured seasonal flavors, boosting customer interest and revenue.
  • Ensured bar cleanliness and organization in compliance with health regulations for safe operations.
  • Mentored new staff on advanced bartending techniques, improving team skills and morale.
  • Optimized inventory management by careful ordering practices and reducing unnecessary waste.
  • Built strong rapport with regular patrons through tailored service experiences.
  • Partnered with culinary team to offer well-paired food and drink options for guests.
  • Accurately managed financial transactions, maintaining balanced accounts at shift end.
  • Conducted thorough opening/closing procedures to maintain readiness for shifts.

Sales Associate

Colonial Life
08.2006 - 11.2022
  • Elevated customer experience by providing attentive service and demonstrating thorough product knowledge.
  • Ensured efficient transaction processing through strong point-of-sale system proficiency.
  • Contributed to inventory management, achieving optimal stock levels and improved organization.
  • Facilitated training sessions for new associates to cultivate a collaborative team environment.
  • Created promotional displays that enhanced product visibility and attracted customer interest.
  • Quickly resolved customer inquiries, resulting in higher satisfaction rates and loyalty.
  • Partnered with management to implement process enhancements, improving operational workflows.
  • Maintained store aesthetics by organizing racks and shelves, engaging customers effectively.

Education

Bachelor of Arts - Business Administration

Georgia Southern University
Statesboro, GA

Business

Eastfield College
Mesquite, TX

Business Administration

Jarvis Christian College
Hawkinsville, GA

Skills

  • Cash handling expertise
  • Effective decision-making skills
  • Customer service excellence focus
  • Training and onboarding staff members
  • Workplace safety protocols adherence
  • Accurate money handling techniques
  • Opening and closing operations procedures
  • Reliability in punctuality standards
  • Resolving customer complaints efficiently
  • Enthusiastic team player attitude
  • Mentoring, coaching, and training staff members
  • Building strong relationships with clients
  • Collaborative team development strategies
  • Efficient work delegation practices
  • Quality assurance methodologies
  • Interpersonal communication proficiency
  • Inventory control management techniques
  • Strategies for staff development
  • Compliance in documentation practices
  • Operations management capabilities
  • Monitoring performance reviews effectively
  • Proficient in technology applications
  • Initiatives for process improvements
  • Strong verbal and written communication abilities
  • Leadership during shifts responsibilities
  • Adherence to safety procedures
  • Compliance
  • Customer service

Appendix

  • Delegated Agent Business Transferal Form (ABTF)
  • The current Agent of Record may designate that a new Agent/Agency of Record be established for the type of policies identified below. The change of payment to an agent or new agency will only be applicable to future commissions payable after we have processed this form. You can only name a new Agent/Agency of Record for business that you are the current Agent of Record on. When you assign your standard commissions to a Managing General Agent directly or reassign them back to yourself, you will be subject to a 180-day waiting period before this becomes effective.
  • Section 1- Agent Information
  • Delegated Agent Name (Please print) Humana Agent Number/SAN
  • New Business Address (Will only apply to the agent named above)
  • New Email
  • Section 2- Complete for each applicable type of business
  • MEDICARE (Valid Medicare amendment required)
  • Future Business Only Existing & Future Business
  • PAY TO: Agent/Agency Name
  • PAY TO: Humana Agent/Agency Number (SAN)
  • GROUP COMMERCIAL MEDICAL, DENTAL, VISION, LIFE, STD, LTD
  • INDIVIDUAL LIFE & DENTAL
  • STAND ALONE DENTAL & STAND ALONE VISION
  • GROUP WORKPLACE VOLUNTARY BENEFITS
  • Section 3- Signature of Delegated Agent Listed in Section 1
  • This form may only be agreed to and signed by the Agent of Record who is currently receiving commissions on the above referenced policies. As the current Agent of Record (AOR) I am requesting that the AOR be changed for the type of policies as indicated on this form. The party to receive commissions must have a valid Producer Contract on file and be properly licensed and appointed by Humana to receive commissions. 1099 forms will reflect the amount of compensation that the Agent/Agency of Record received for any given year. All business and commissions are subject to the terms and provisions of the Producer Contract. State regulatory licensing and appointing requirements regarding payment of commissions apply. The Agent of Record on a policy can only be changed by the current Agent of Record. Assignment of payment is not valid until Humana approves. Once completed, email the form to agencymgt@humana.com.
  • Signature of Delegated Agent Date

Timeline

Shift Manager

Ihop ACG
04.2022 - Current

Bartender/Server

Johnny Carino's
06.2021 - 04.2023

Sales Associate

Colonial Life
08.2006 - 11.2022

Bachelor of Arts - Business Administration

Georgia Southern University

Business

Eastfield College

Business Administration

Jarvis Christian College