Kristen Wise

Provide patient & family support, acts as primary contact offering assistance and updates during hospital stays

Care coordination support physicians and multidisciplinary teams, and care center staff to facilitate patient flow and care delivery.

Support all administrative needs while providing excellent customer service, answerers all incoming calls, managed all clerical task, while ensuring work environment is clean and organize.

Participate in inventory ordering and the distribution of supplies

Assist with admission and discharge processes to provide continuous in-direct patient care

Complete any other task assigned by clinical team or management.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Applied HIPPA privacy and security regulations while handling patient information.
• Explained policies, procedures and services to patients.
• Interacted with various hospital departments and physicians offices to effectively schedule and direct patients through Northwestern Memorial systems in a patient/customer friendly manner.
• Forwarded, directed, and notified Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Consistently practiced Patient First Philosophy and adhered to high standards of customer service.
• Provided exceptional customer service to patients which established a positive first impression of Northwestern Medicine.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Processed customer payments.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.