Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tarraya Mitchell

Jonesboro,Georgia

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Microsoft
Atlanta, GA
08.2021 - Current
  • Creates and manages administrative elements for stakeholders within budget constraints.
  • Coordinates all stages of administrative processes, from planning to operational stages.
  • Ensures office activities comply with Microsoft policies and procedures.
  • Provides administrative support to the executive team, including scheduling meetings and managing calendars.
  • Responds to incoming telephone calls.
  • Examines incoming correspondence, highlighting items of particular significance to management; manages routine correspondence and formulates suitable responses.
  • Prepares materials for meetings and special events
  • Monitors and maintain budgets and grants, assists with budget development, and prepare related expense reports and reimbursements.

Customer Service Manager

Home Depot Corporate
Atlanta, GA
02.2018 - 08.2021
  • Maintained comprehensive records of customer interactions, transactions, and pertinent details such as inquiries, complaints, or comments, along with the corresponding actions taken.
  • Verified that necessary adjustments have been implemented to address customers' issues and ensure their concerns are resolved satisfactorily.
  • Actively listen to customer complaints regarding services and take proactive measures to resolve issues promptly and effectively.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.

Project Coordinator

Power Plant Services
Melrose Park, Illinois
03.2015 - 02.2018
  • Coordinated various tasks within a dynamic and fast-paced environment, managing multiple priorities to ensure successful project completions within scheduled launch dates.
  • Compiled project requirements for the development of Software Applications and Ad Hoc reporting. This includes documenting stakeholder requirements and meticulously tracking milestones until project completion.
  • Applied techniques aligned with the standard Project Management Office (PMO) Methodology to enhance project efficiency and effectiveness.
  • Ensured adherence to Change Management processes, guaranteeing smooth transitions and minimizing disruptions during project implementations.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.

Project Coordinator

Concentrix
Chattanooga, TN
11.2013 - 03.2015
  • Coordinated all vendor communications, budgets, and scheduling efficiently.
  • Utilized TFS and MS Project for project organization and status reporting purposes.
  • Led the project team in the installation and configuration of all hardware and peripherals for office moves.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.

Fraud Specialist

State of Michigan
Detroit, MI
09.2010 - 11.2013
  • Reviewed customer accounts, documents and electronic records to detect suspicious activities.
  • Conducted interviews with customers, employees and witnesses related to fraud cases.
  • Prepared detailed reports on investigations into suspected fraudulent activities.
  • Collaborated with other departments such as legal, compliance and audit in order to ensure compliance with applicable laws and regulations.
  • Created and maintained logs, records, or databases of information about fraudulent activity.
  • Established relationships with internal stakeholders to facilitate information sharing about potential fraud cases.

Education

Some College (No Degree) - The Bank of America Institute For Entrepreneurship

Cornell University
Ithaca, NY
06-2024

CPM - Project Management

Coursera
Online
03-2024

High School Diploma -

Brooklyn Democracy Academy
Brooklyn, NY
06-2009

Skills

  • Leadership
  • Organization
  • Microsoft Office Suite
  • Visio
  • SharePoint
  • Jira
  • FTOP
  • Power BI
  • Migrations
  • Filing
  • Complex Problem-Solving
  • Prioritization
  • Strong Communication
  • Meticulous Attention to Detail
  • Multi-Task Management
  • Recordkeeping
  • Scheduling and Calendar Management
  • Timeline Planning and Time Management

References

References available upon request.

Timeline

Administrative Assistant

Microsoft
08.2021 - Current

Customer Service Manager

Home Depot Corporate
02.2018 - 08.2021

Project Coordinator

Power Plant Services
03.2015 - 02.2018

Project Coordinator

Concentrix
11.2013 - 03.2015

Fraud Specialist

State of Michigan
09.2010 - 11.2013

Some College (No Degree) - The Bank of America Institute For Entrepreneurship

Cornell University

CPM - Project Management

Coursera

High School Diploma -

Brooklyn Democracy Academy

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