Tarrayaisha McClendon
Albany,GA
Summary
- Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.
- Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Vital Smiles Orthodontics
2022.01 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
Work From Home Customer Service Agent
Teleperformance
2019.07 - 2022.01
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Scheduled and confirmed appointments.
- Answered inbound customer calls and responded to inquiries.
- Gave customers information for their results
- Discussed and set up payment plans for services.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Customer Service Representative Work From Home
Alorica
2017.03 - 2019.07
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Monroe Comprehensive High School
Albany, GA05.2016
Skills
- Payment processing
- Payment plan setup
- Active listening
- Multitasking
- Friendly, positive attitude
- Computer skills
- Credit card payment processing
- Inbound and outbound calling
- Patient Flow Management
- Administrative Support
- Patient Scheduling
- Insurance Billing
Timeline
Dental Receptionist
Vital Smiles Orthodontics
2022.01 - Current
Work From Home Customer Service Agent
Teleperformance
2019.07 - 2022.01
Customer Service Representative Work From Home
Alorica
2017.03 - 2019.07
High School Diploma -
Monroe Comprehensive High School
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