Tarrell Lafleur
Lake Charles,LA
Summary
With a proven track record, enhancing customer satisfaction and team performance. Excelled in kitchen effective communication, significantly improving service delivery and food quality. Skilled in coaching and mentoring, driving staff excellence and operational efficiency. Achieved notable success in policy development and community outreach, fostering strong relationships and loyalty.
Proactive with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
25
25
Certification
Work History
Restaurant General Manager
Popeyes
01.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
General Manager
Arby's Restaurant
10.2020 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accuratel
Sous Chef
L'Auberge Casino Resort Lake Charles
07.2017 - 07.2020
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
Sous Chef
Golden Nugget Lake Charles Hotel & Casino
02.2014 - 04.2020
- Planned and directed high-volume food preparation in fast-paced environment.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
- Assisted with menu development and planning.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Education
High School Diploma -
05-1996
Skills
- Customer service
- Leadership and team building
- Kitchen leadership
- Team leadership
- Food Safety Practices
- Hygiene Procedures
- Effective Communication Skills
- Coaching and mentoring
- Policy Development
- Community outreach
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Restaurant General Manager - Popeyes
01.2024 - Current
General Manager - Arby's Restaurant
10.2020 - 12.2023
Sous Chef - L'Auberge Casino Resort Lake Charles
07.2017 - 07.2020
Sous Chef - Golden Nugget Lake Charles Hotel & Casino
02.2014 - 04.2020
Dulles High - High School Diploma,
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