Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tarren Evans

Grove,OK

Summary

Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

20
20
years of professional experience

Work History

Co-Founder & Vice President of Operations

Sympto Health, Inc. (dba Rely Health)
02.2023 - Current
  • Increased company revenue by developing and implementing innovative marketing strategies.
  • Grew the customer base through targeted outreach and networking events.
  • Streamlined operational processes for improved efficiency and cost reduction.
  • Led a team of professionals to successfully launch new product lines, expanding the company's market share.
  • Enhanced employee satisfaction and retention by creating a positive work environment with clear communication and opportunities for growth.
  • Secured lucrative partnerships by establishing strong relationships with key industry players.
  • Drove company expansion into new markets, increasing overall brand visibility and recognition.
  • Implemented data-driven decision-making to optimize business performance and drive growth.
  • Developed comprehensive business plans that guided the company towards long-term success and profitability.
  • Aided in strategic fundraising efforts, securing significant investments to support company initiatives.
  • Championed a culture of innovation, encouraging creative problem-solving throughout the organization.
  • Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
  • Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
  • Strengthened organizational structure by clarifying roles and responsibilities within the team, promoting efficient collaboration among employees.
  • Navigated basic legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
  • Created an inclusive corporate culture that fostered teamwork, open communication, and increased employee morale.
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Established foundational processes for business operations.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Developed key operational initiatives to drive and maintain business growth.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Formed senior leadership team through rigorous interviews and extensive candidate research.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established team of motivated and highly skilled employees to help run business.
  • Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
  • Managed financial operations and investments to maximize profits and minimize costs.
  • Improved operational efficiencies to reduce costs and improve productivity.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Cultivated company-wide culture of innovation and collaboration.
  • Analyzed industry trends and tracked competitor activities to inform decision making.

Senior Operations Manager

Healthful, Inc.
01.2022 - 02.2023
  • Improved operational efficiency by streamlining processes and implementing innovative strategies.
  • Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
  • Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
  • Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
  • Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
  • Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
  • Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Provided leadership for continual management and employee training initiatives.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Allocated resources to planned programs according to business objectives.
  • Prepared documents for internal and external audits.
  • Oversaw staff and sub-contractor performance review assessments.
  • Procured contracting arrangements with sub-contractors and service providers.
  • Promoted use of multichannel communication strategies, automated chat and social messaging.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Senior Manager (Medical Scribes & Navigators)

Vituity
06.2015 - 01.2022
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Developed proposals and presentations for internal and external audiences.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Evaluated hiring, firing, and promotions requests.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Recommended and implemented successful strategies to maximize revenue.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Carried out and developed social media, e-blast and public relations campaigns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Chief Medical Scribe

Vituity & Scribe America
10.2012 - 06.2015
  • Improved patient care by accurately documenting medical histories and vital signs during physician consultations.
  • Enhanced workflow efficiency by training and supervising new scribe staff members in documentation procedures.
  • Streamlined communication between healthcare providers by acting as a liaison for physicians, nurses, and other medical professionals.
  • Reduced errors in medical records by diligently reviewing and editing transcribed notes for accuracy and clarity.
  • Assisted physicians with diagnostic decision-making through the timely provision of organized patient information.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information throughout the documentation process.
  • Optimized physicians' time management by efficiently completing administrative tasks such as updating charts, coding diagnoses, and ordering tests.
  • Strengthened relationships with patients through compassionate communication and active listening skills during clinical encounters.
  • Promoted a positive work environment by collaborating closely with colleagues to address challenges or concerns within the department effectively.
  • Ensured continuity of care by crafting detailed handoff reports for incoming shift scribes regarding ongoing patient issues or updates on test results.
  • Provided exceptional support during emergencies or high-stress situations, remaining calm under pressure while prioritizing physician needs.
  • Facilitated prompt turnaround times for coding through collaboration with billing and coding teams, effective communication with clinical staff.
  • Gained extensive knowledge in various specialties including emergency medicine, cardiology, orthopedics, gastroenterology which allowed providing targeted support to physicians in those areas.
  • Assisted with research projects and data collection, supporting the development of evidence-based practices within the organization.
  • Developed comprehensive understanding of medical terminology, enabling accurate documentation of physician-patient interactions and diagnoses.
  • Demonstrated adaptability by quickly transitioning between multiple EHR systems as required depending on the hospital or clinic setting.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Communicated with other medical staff and personnel to obtain additional patient information.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Became skilled in utilization of multiple EHRs to input information into computerized patient record system.
  • Gathered patient charts to prepare for upcoming appointments and maintain organization.
  • Accepted dictated notes and produced professional documents with outlined information.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Collaborated with team members to share knowledge and keep workflow moving smoothly.
  • Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
  • Utilized templates and macros to streamline transcription processes.
  • Expertly transcribed medical reports for variety of physicians in hospital setting.
  • Determined information to be included in reports.
  • Troubleshot and resolved technical issues to maintain productivity and quality of work.
  • Edited drafts created from speech recognition software.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.

Owner/Operator of In-home Daycare Business

Self
04.2008 - 10.2012
  • Enhanced child development by implementing age-appropriate activities and learning experiences.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Contributed to positive parent/customer relationships through frequent and effective communication.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
  • Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
  • Developed and executed own policies and contracts for parents/clients.
  • Completed training requirements, certification of license requirements, maintained objectives for WIC and state wellness programs.

Administrative Assistant

Salvation Army Biddy Basketball
08.2006 - 04.2008
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Organized office events, tournament structure
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Waitress

Old Chicago, River City Brewing Co.
03.2004 - 08.2006
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.

Education

Bachelor of Arts - Business Administration

University of Arizona Global Campus
Phoenix, AZ

Certification - Professional Management

Notre Dame Mendoza College of Business
South Bend

Associate of Arts - Sociology

Wichita State University
Wichita, KS

Associate of Science - Psychology

University of Phoenix
Phoenix, AZ

Skills

  • Stakeholder Relations
  • Stakeholder Communication
  • Business Development and Retention
  • Partnership Cultivation
  • Board Reporting
  • Business Development
  • Fundraising
  • Project Management
  • Product Development
  • Time Management
  • Networking Abilities
  • Marketing Strategy
  • Conflict Resolution
  • Leadership Abilities
  • Operations Management
  • Innovation Skills
  • Analytical Thinking
  • Organizational Skills
  • Industry Knowledge
  • Public Speaking
  • Creative Thinking
  • Technical Proficiency
  • Resourcefulness
  • Business Acumen
  • Team Building
  • Strategic Visioning
  • Emotional Intelligence
  • Financial Management
  • Delegation Skills
  • Recruiting and Training
  • Policy and Procedure Implementation
  • Budget Development
  • Report Generation
  • Small Business Operations
  • Workforce Management
  • Customer Relationship Management (CRM)
  • Revenue Growth
  • Economic Analysis
  • Contract Negotiation
  • Performance Benchmarking
  • Business Administration
  • Program Oversight
  • Brand Management
  • Annual Planning
  • Solution Innovation
  • Business Consulting
  • Policy Development
  • Expectation Management
  • Management Team Leadership
  • Corporate Strategy and Development
  • Articulate Communication
  • Employee Coaching
  • Planning and Coordination
  • Approachable Leader
  • Operational Analysis

Timeline

Co-Founder & Vice President of Operations

Sympto Health, Inc. (dba Rely Health)
02.2023 - Current

Senior Operations Manager

Healthful, Inc.
01.2022 - 02.2023

Senior Manager (Medical Scribes & Navigators)

Vituity
06.2015 - 01.2022

Chief Medical Scribe

Vituity & Scribe America
10.2012 - 06.2015

Owner/Operator of In-home Daycare Business

Self
04.2008 - 10.2012

Administrative Assistant

Salvation Army Biddy Basketball
08.2006 - 04.2008

Waitress

Old Chicago, River City Brewing Co.
03.2004 - 08.2006

Bachelor of Arts - Business Administration

University of Arizona Global Campus

Certification - Professional Management

Notre Dame Mendoza College of Business

Associate of Arts - Sociology

Wichita State University

Associate of Science - Psychology

University of Phoenix

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Tarren Evans