Tarren Green
Darlington,S C
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Call Center Representative
WellCare
08.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
Nursing Home Worker
The Mannor
05.2023 - 08.2023
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Served nutritious meals while accommodating dietary restrictions and preferences of each resident in the nursing home setting.
To-Go Specialist
Texas Roadhouse
02.2023 - 05.2023
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Assisted in menu development for takeout options, considering ease of transport and food quality upon arrival.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
Cashier
Publix
03.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Shift Leader
Dunkin Dounts
06.2019 - 07.2022
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted sales with effective upselling techniques and personalized service recommendations.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
- Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
- Contributed to higher overall store performance by consistently meeting or exceeding shift targets for sales, labor costs, and food safety standards.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
Education
Bachelor of Science - Forensic Science
Savannah State University
Savannah, GA06.2026
High School Diploma -
Wilson High School
Florence, SC06.2021
Skills
- Data Entry
- Customer Relationship Management
- Complaint Resolution
- Account Updating
- Payment Processing
- Quality Assurance
- Product Upselling
- Customer Service
- Answering Questions
- Customer Communications
- Data Gathering
- Sales Expertise
- Proficient in Microsoft
- Cash Handling
- Inbound Phone Calls
- Communicating With Clients
- Logging Call Information
- Resolving Issues
- Documentation and Reporting
- Gathering Information
Timeline
Call Center Representative
WellCare
08.2023 - Current
Nursing Home Worker
The Mannor
05.2023 - 08.2023
To-Go Specialist
Texas Roadhouse
02.2023 - 05.2023
Cashier
Publix
03.2022 - 12.2022
Shift Leader
Dunkin Dounts
06.2019 - 07.2022
Bachelor of Science - Forensic Science
Savannah State University
High School Diploma -
Wilson High School
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