Tarrian Lee
Burtonsville,Maryland
Summary
Professional with proven experience in hospitality services, ready to excel in delivering exceptional guest experiences. Skilled in managing guest relations, problem-solving, and ensuring smooth operations. Strong team collaborator who adapts to changing needs and focuses on achieving results. Known for reliability, effective communication, and providing personalized service.
Hospitality professional with extensive experience in providing top-tier guest services and fostering welcoming environment. Known for exceptional interpersonal skills and strong teamwork ethos, consistently adapting to dynamic situations to exceed guest expectations. Reliable, resourceful, and highly responsive to needs of guests and colleagues alike.
Overview
25
25
years of professional experience
Work History
Concierge Team Member
Classic Concierge
07.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Greeted guests upon arrival by providing warm welcome.
Security Officer
Allied Universal Security
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Concierge
Hire One Staffing Agency
07.2020 - 06.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Cashier
GoldenKrust Bakery
04.2019 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Caregiver
Self Employed
06.2018 - 09.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Police Officer
Jamaica Constabulary Force
04.2000 - 06.2014
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Education
High School Diploma -
St Catherine High School
Spanish Town, Jamaica07-1995
Skills
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Maintaining composure
- Initiative-taking
- Exceptional communication
- Resourceful thinking
- Discretion and confidentiality
Timeline
Concierge Team Member
Classic Concierge
07.2023 - Current
Security Officer
Allied Universal Security
03.2022 - Current
Concierge
Hire One Staffing Agency
07.2020 - 06.2023
Cashier
GoldenKrust Bakery
04.2019 - 01.2023
Caregiver
Self Employed
06.2018 - 09.2022
Police Officer
Jamaica Constabulary Force
04.2000 - 06.2014
High School Diploma -
St Catherine High School
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