Tarryn Olivia Ford
Pontiac,MI
Summary
I have 4 years of experience in customer service. I love working with people and consider my biggest passion to be serving others. I have a great work ethic and I work very well as a team.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
11
11
years of professional experience
Work History
Senior Underwriter
Uwm
08.2020 - Current
- Developed underwriting guidelines to enhance efficiency and accuracy in loan processing workflows.
- Evaluated risk factors and creditworthiness to determine loan eligibility for residential mortgage applications.
- Mentored junior underwriters, providing training on complex cases and best practices in risk assessment.
- Collaborated with sales teams to streamline communication between underwriting and client service functions.
Sales Representative
Bomb Party
03.2025 - Current
- Developed and maintained strong customer relationships to drive repeat business and enhance client satisfaction.
- Executed sales strategies to achieve monthly targets, consistently adapting approaches based on market trends.
- Trained new sales representatives on product knowledge and effective selling techniques, fostering a collaborative team environment.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Barista
Starbucks Coffee Company
12.2018 - 08.2020
- Demonstrate great food and beverage knowledge with an ability to upsell to ensure guest satisfaction
- Excellent guest service skills; ability to adhere to Company’s Service Standards
- The ability to work independently with professionalism while maintaining a focus on quality and customer service
- Dependable and reliable with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
- Delivered exceptional guest service by consistently adhering to company service standards
- Good communication skills; ability to communicate with guests and coworkers
- An ability to quickly learn about the products being sold, cash register operation, site features and customer service expectations/standards
- Maintains a professional self-presentation, clean, neat and polished professional
- Demonstrated proficiency in basic math operations to ensure accurate transactions.; ability to accurately count change and balance bank
Waitress and dishwasher
Johns Steakhouse
02.2016 - 01.2020
- Assessed customer needs, upheld quality standards, evaluated satisfaction, and made adjustments to enhance dining experience.
- Excellent active listening skills and ability to give my complete attention to patrons during busy times.
- Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees.
- Utilized various point of sale software systems to process transactions efficiently.
- Solid background in organizing other wait staff and hosts, coordinating my responsibilities to ensure a smooth flow of service.
- Coordinated wait staff and hosts to streamline service flow and improve overall customer experience.
Education
Grand Valley State University
01-2018
Skills
- Communication skills
- Risk Assessment
- Leadership skills
- Time management
- Cross-Functional Collaboration
- Customer relationship building
- Interpersonal communication
Timeline
Sales Representative
Bomb Party
03.2025 - Current
Senior Underwriter
Uwm
08.2020 - Current
Barista
Starbucks Coffee Company
12.2018 - 08.2020
Waitress and dishwasher
Johns Steakhouse
02.2016 - 01.2020
Grand Valley State University