Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Stocker
Burlington Coat Factory Department Store
Vestal, NY
11.2023 - Current
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise in accordance with store policies.
Conducted price checks for special orders or discounts as requested by customers.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Performed other duties as assigned by management.
Operated cash register or POS system to receive payment by cash, check and credit card.
Answered customer questions and provided store information.
Crew Member
McDonald's
Kirkville, NY
08.2023 - 11.2023
Assisted in the preparation of food items according to recipes and instructions.
Cleaned kitchen areas, equipment and utensils.
Stocked supplies such as food, dishes, utensils, and cleaning materials.
Served meals to customers in a friendly and courteous manner.
Greeted customers upon arrival in the dining area.
Delivered food orders promptly and accurately to guests tables.
Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Followed established cash handling procedures when collecting payment from customers.
Performed opening and closing duties such as setting up workstations with necessary supplies.
Organized take-out orders for customers who requested them.
Utilized point-of-sale systems for taking orders from customers.
Operated cash register to process cash, check and credit card transactions.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Hostess
Olive Garden Restaurant
Kirkville, NY
06.2023 - 11.2023
Greeted guests warmly upon arrival, seating them promptly.
Verified reservations and wait times with customers.
Maintained a clean and organized dining area.
Assisted in preparing the restaurant for opening and closing shifts.
Provided menus to customers and answered questions regarding menu items.
Managed the waiting list, ensuring that all parties were seated in a timely manner.
Monitored customer satisfaction levels throughout their meal experience.
Communicated clearly with kitchen staff regarding customer orders.
Accurately recorded customer information into reservation system.
Performed light cleaning duties, such as wiping down tables or sweeping floors.
Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Resolved any customer complaints or issues quickly and professionally.
Provided excellent customer service by addressing customer needs promptly.
Assisted servers in bussing tables when needed during busy periods.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted incoming guests to escort to assigned dining area and present menus.
Cashier/Shelf Stocker
HomeGoods, TJX Companies
Vestal, NY
12.2021 - 03.2022
Greeted customers and answered any questions they had about the store's products and services.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise in accordance with store policies.
Balanced daily transactions on a computerized point-of-sale system.
Conducted price checks for special orders or discounts as requested by customers.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Performed other duties as assigned by management.
Operated cash register or POS system to receive payment by cash, check and credit card.
Delivered high level of customer service to patrons using active listening and engagement skills.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Vestal High School
Vestal, NY
06-2021
Skills
Payment Collection
Customer Service
Cash Register Operation
Customer Assistance
Returns processing
Product Recommendations
Payment Processing
Cash Handling
Merchandise Restocking
Issue Resolution
Cleaning and sanitizing
POS system operations
Loyalty Program Promotion
Guest inquiries
Product Knowledge
Ordering and stocking
Retail Merchandising
Certification
Certificate in Business Management and Computer Careers, Broome-Tioga Boces, June 2021
Certificate in Hospitality Industry Careers, Broome-Tioga Boces, June 2019