Summary
Overview
Work History
Education
Skills
Timeline
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Tarsha Bonano

Boston,MA

Summary

Self-motivated administrative professional with years of administrative experience supporting management and staff. Highly efficient and detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Senior Administrative

Beth Israel
02.2011 - Current
  • Provides customer service for patients and ensured essential support for all staff
  • Excellent organizational, time management and communication skills
  • Act as backup for other administrative assistants by providing task support and adapting to individual needs.
  • Schedule all new and establish appointments for outpatient division daily
  • Maintain physicians schedules for the year
  • conduct regular review of all administration in our call center, their performance, reports to management with new ideas and strategies to improve daily tasks
  • Train all new employees on various workflow operations
  • Proficient in using MS Office, Outlook Mail Epic and multiple computer systems
  • Answered multi-line telephone systems and maintained office equipment
  • Obtain insurance referrals
  • Organized and replenished office supplies to maintain team readiness for expected demands.

Ambulatory Service Representative

Children’s Hospital
08.2007 - 02.2011
  • Checked in and registered patients for appointments in a fast-paced outpatient clinic
  • Resolved patient complaints using established follow-up procedures
  • Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
  • Trained new staff on filing, phone etiquette and other office duties
  • Provided data entry for patient billing and verified ICD-9 codes for proper diagnosis
  • Answered incoming calls, scheduled appointments and filed medical records
  • Provided excellent customer service to patients and medical staff
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Recommended service improvements to minimize recurring patient issues and complaints

Administrative Assistant Secretary

Boston Dialysis
03.2005 - 08.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Payroll for 25-30 employees using people soft
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Diploma -

West Roxbury High School
01.1993

Skills

  • Leadership
  • Training
  • Teaching
  • Mentoring
  • Critical Thinking
  • Problem Solving
  • Interpersonal Skills
  • Template Building

Timeline

Senior Administrative

Beth Israel
02.2011 - Current

Ambulatory Service Representative

Children’s Hospital
08.2007 - 02.2011

Administrative Assistant Secretary

Boston Dialysis
03.2005 - 08.2007

Diploma -

West Roxbury High School

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Tarsha Bonano