Tarsha Brown
Newport News,VA
Summary
Organized Shipping Clerk offers 3 years background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Office Services Coordinator
Pacer Staffing
Newport News, VA
01.2024 - 05.2024
- Assisted with ordering office supplies and maintaining inventory records.
- Provided clerical support to the operations team, including photocopying, filing and data entry.
- Greeted visitors, answered phone calls and directed inquiries to appropriate personnel.
- Maintained up-to-date records of office services expenditures.
- Prepared documents for mailing by addressing envelopes or packages according to established procedures.
- Ensured reception area was kept neat and organized at all times.
- Distributed incoming mail to relevant departments or personnel.
- Handled customer service inquiries via telephone or email in a timely manner.
- Handled mail duties, picking up, sorting and distributing to departments and personnel.
- Maintained inventory of office supplies and ordered new materials.
- Answered multi-line phone system and engaged with clients.
- Communicated with customers regarding orders and special requests.
- Maintained supplies, equipment and schedules to support different office needs.
- Managed office inventory and placed new supply orders.
- Delegated work to staff, setting priorities and goals.
Shipping and Receiving Clerk
Vitesco Technologies
Newport News, VA
07.2021 - 09.2023
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers
- Reviewed order data to verify transactions and shipping dates
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Communicated with vendors and suppliers to verify timely delivery of goods
- Analyzed data to prepare reports and identify process improvements
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Checked packages and merchandise for damage and notified vendors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Loaded, unloaded, and moved material to and from storage and production areas
- Completed cycle counts and monthly inventory
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Warehouse Production Associate
Continental Automotive
Newport News
07.2016 - 07.2021
- Operated forklift to safely move and safeguard stock and supplies in warehouse
- Organized financial reporting, scheduling and inventory systems to enhance productivity
- Developed and managed operating budget, meeting department goals
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products
- Negotiated contracts with suppliers and customers to provide best cost and delivery terms
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives
- Controlled inventory transactions to reconcile ordering processes with demand forecasts
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Trained new team members by relaying information on company procedures and safety requirements.
Supervisor of Distribution Operations/ Recruiter
SIMOS(Walmart Distribution Center)
James City County
02.2011 - 02.2016
- Monitored daily operations to ensure compliance with established policies and procedures.
- Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
- Assigned tasks to workers based on their skill sets and monitored their performance levels.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Conducted regular meetings with internal stakeholders to discuss operational updates.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Managed employee referrals program including tracking progress and awarding incentives.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Facilitated job application processes for qualified candidates.
- Participated in local job fairs and recruitment events for prospective hiring.
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
Lead
SIMOS(Walmart Distribution Center)
James City County
01.2006 - 01.2011
- Operated forklift to safely move and safeguard stock and supplies in warehouse
- Organized financial reporting, scheduling and inventory systems to enhance productivity
- Developed and managed operating budget, meeting department goals
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products
- Negotiated contracts with suppliers and customers to provide best cost and delivery terms
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives
- Controlled inventory transactions to reconcile ordering processes with demand forecasts
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service Representative
Kingsmill Resort
Hampton, VA
10.2004 - 01.2006
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
Phoebus High School
05.1988
Skills
- International Shipments
- Packing and Scanning
- OSHA Standards
- Customer Experience
- Shipping and Receiving
- Paperwork Processing
- Document Preparation
- Mail distribution
- Scheduling appointments
- Inventory Coordination
- Data Entry
- Staff hiring
- Customer Service
- Employee Supervision
- Staff Management
- Team Supervision
- Staff Training
- Mail handling
- Customer Relations
- Appointment Scheduling
Timeline
Office Services Coordinator
Pacer Staffing
01.2024 - 05.2024
Shipping and Receiving Clerk
Vitesco Technologies
07.2021 - 09.2023
Warehouse Production Associate
Continental Automotive
07.2016 - 07.2021
Supervisor of Distribution Operations/ Recruiter
SIMOS(Walmart Distribution Center)
02.2011 - 02.2016
Lead
SIMOS(Walmart Distribution Center)
01.2006 - 01.2011
Customer Service Representative
Kingsmill Resort
10.2004 - 01.2006
High School Diploma -
Phoebus High School
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