Tarsha Eaddy

• Collaborated with executive-level management in development of performance goals and long -term solution delivery plans
• Maximized efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Set strategic goals for operational efficiency and increased productivity
• Worked with CEO and Board to develop financial and budgetary plans
• Analyzed operational processes and performance, recommending solutions for improvement.
• Prioritized and allocated valuable resources to meet business targets.
• Organized and oversaw business and total technical operations including verticals.
• Develop annual and quarterly strategic planning, goal setting, and establish metrics.
• Measured and monitored outcomes and progress; devised and implemented course corrections as necessary.
• Developed and implemented tactical plans to achieve strategic goals
• Created environment enabling sales, business development, marketing, and solution delivery to achieve optimal results, client satisfaction, and profitability
• Provided strategic guidance, direction and tactical recommendations regarding underlying operational infrastructure (hardware, software, platforms, systems, and tools) to support business
• operations; manage IT department.
• Implemented new solutions within and across verticals
• Identified and improved inefficiencies in systems, processes, resources, tools, and controls.
• Liaised between and among cross-cutting functional departments (e.g., sales, operations, talent) to
• support executive management and business operations
• Created and documented replicable, scalable processes
• Created and documented replicable scalable employee and client training programs.
• Full P&L responsibility
• Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
• Planned and integrated project and program schedules.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Improved customer experiences to increase renewal rates, reduced churn and enhanced support services.
• Revamped operational plans to refocus staff and align processes with business objectives.
• Strategized and executed business plans for customer operations design, development and maintenance.

• Responsible for the overall operations of nursing services and patient care for three chronic hemodialysis facilities.

• With a high level of autonomy, responsible for planning, directing and executing operational excellence for assigned region.

• Responsible for assessing and improving performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies.

• Collaborate with center Medical Directors to maximize clinical outcomes.

• Direct P&L responsibility via successful operational, revenue and expense management resulting in exceeding budget and other financial goals.

• Responsible for current and long term planning to support strategic business goals.

• Manage all changes in directives and new implementations to ensure understanding and adherence.

• Improve processes and policies in support of organizational goals.• Partner with center managers to monitor, advise and motivate center's operational and patient care success.

• Developed, implemented and managed operational plans.

• Monitor, manage and improve the effectiveness of support services such as HR, IT, Accounts, Education and Finance

• Partnered with a team of cross-functional clinical department heads (census dependent on state laws) to create and/or improve upon procedures that result in clinical excellence, above-standard patient service and care, and community service.

• Manage stakeholder relationships, and ensure state, Medicaid and Medicare compliance.

• Ensure company culture is upheld throughout the region by consistently demonstrating the mission,vision and core values.

• Monitoring and rewarding center leaders and their teams for demonstrating shared beliefs and behaviors, and being leaders in their individual positions.

• Oversaw day-to-day operations of assigned dental offices spanning several states.

• Led team of general dentist and specialist, hygienists and support team of 100+ team members.

• Defined, implemented and revised operational policies and guidelines.
• Kept up-to-date with industry trends and identified areas of opportunity to drive advances in patient care and revenue.

• Documented processes and drafted SOPs to operations across supported offices, resulting in improved revenue, collections, NPS scores and patient retention.

• Achieved team goals through formalized training plans, coaching and performance management.

• Devised new promotional approaches to boost new patient numbers and market penetration while enhancing engagement and driving growth.

• Improved patient experience through internal training workshops, setting clear expectations and metrics around NPS scores and patient retention.

• Collaborated with C-level executives in budgetary and financial decision-making and strategy planning to meet YOY growth objectives.

• Streamlined operations and budgeted effectively to decrease spending18%

• Increased profitability by 23% in first 6 months by establishing goals, overseeing performance and mentoring team.