Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tarsha JeffriesSmith

D
Baltimore,Maryland

Summary

Dedicated Housekeeper with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Housekeeper/Laundry/Front Desk Receptionist

Promedica Rehabilition
05.2021 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Rotated linens in storerooms and replenished when supplies ran low
  • Changed bed linens and collected soiled linens for cleaning

Housekeeper

11.2016 - 01.2018
  • The housekeeping staff is primarily responsible for cleaning the office and office building cmmon areas of
  • Gebhart Properties.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Dusted picture frames and wall hangings with cloth

Housekeeping

HCR ManorCare
08.2015 - 10.2016
  • Clean residents room, vacuum, mop, dust high and low do laundry and other common areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Dusted picture frames and wall hangings with cloth
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
  • Changed bed linens and collected soiled linens for cleaning
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
  • Restocked cleaning storage cabinets, carts and baskets for easy use
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas

Environmental Services Technician

Mt.Washinghton Pediatric Hospital
05.2008 - 07.2015
  • Clean offices, bathroom, lobby, patients rooms, family rooms and clean the units and other common areas.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material
  • Worked with team members from multiple departments to maintain strict cleanliness standards
  • Set up beds or other furniture in rooms
  • Maintained patient and hospital confidentiality
  • Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas
  • Assisted in basic maintenance and repair of cleaning equipment to reduce downtime

Housekeeping/Laundry

Holiday Inn
04.2004 - 09.2007
  • Clean occupied and vacant rooms bathroom, high and low dusting move out furniture clean behind clean vacuum common areas we have 16 rooms a day.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Dusted picture frames and wall hangings with cloth
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Worked on cleaning team to service hotels, offices, and other commercial buildings
  • Changed bed linens and collected soiled linens for cleaning
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
  • Restocked cleaning storage cabinets, carts and baskets for easy use
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles
  • Handled requests for extra linens, toiletries and other supplies
  • Returned emptied garbage receptacles to proper locations
  • Rotated linens in storerooms and replenished when supplies ran low
  • Completed special housekeeping actions such as turning mattresses on set schedule
  • Hang, cleaned and rehung draperies to maintain freshness
  • Ran special errands, including retrieving dry cleaning and making requested purchases

Housekeeper/ Front desk clerk

Extended stay of America
04.1999 - 02.2003
  • Correlation and distribution of linen materials.Customer service and scheduling of reservations
  • Responsible for the maintenance and upkeep of 18 rooms.

Executive Housekeeper

Comfort Inn Loch Raven
05.1993 - 06.2002
  • I would go to the computer every morning to check all vacant rooms.Then give my ladies their assignment for today then I will give maintenance their work orders.Make sure the ladies will get their materials to work with check with my house then make sure all trash is pull down help the ladies with the linen supply.Then go into the stock room to see if I needed any extra supplies then I will get on the floor and help the ladies if need help then put all clean and occupied rooms back in the computer.

Receptionist

Comfort Inn Loch Raven
09.1993 - 11.1996
  • General office duties: typing, filling, answer multi-line phones customer service.

Education

Data Entry, Filing,Record Keeping

PTC Career Institute
Baltimore, MD
02.1992

High School Diploma -

Northern Senior High School
Baltimore, MD
06.1986

Skills

  • Computerized office specialist Certificate
  • Information Updates
  • Issue Handling
  • Visitor and Customer Relations
  • Filing
  • Multi-Line Telephone Systems
  • Call Forwarding
  • Answer Telephone Calls
  • Room Assignments
  • Greet Visitors
  • Mail Handling
  • Helpdesk services
  • Help Desk

Timeline

Housekeeper/Laundry/Front Desk Receptionist

Promedica Rehabilition
05.2021 - 10.2022

Housekeeper

11.2016 - 01.2018

Housekeeping

HCR ManorCare
08.2015 - 10.2016

Environmental Services Technician

Mt.Washinghton Pediatric Hospital
05.2008 - 07.2015

Housekeeping/Laundry

Holiday Inn
04.2004 - 09.2007

Housekeeper/ Front desk clerk

Extended stay of America
04.1999 - 02.2003

Receptionist

Comfort Inn Loch Raven
09.1993 - 11.1996

Executive Housekeeper

Comfort Inn Loch Raven
05.1993 - 06.2002

Data Entry, Filing,Record Keeping

PTC Career Institute

High School Diploma -

Northern Senior High School

Similar Profiles

CREATE PROFILE
Tarsha JeffriesSmithD