Tarshae Cartee
Aurora,Colorado
Summary
Customer-focused Pharmacy Operations Manager offering 7 years of experience in Customer Service pharmacy operations. Well-versed in prescription preparation, Microsoft and Problem-solving skills. Committed to maintaining high-quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Centennial, CO
03.2021 - Current
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Supervised team of 5 pharmacy technicians.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Senior Certified Pharmacy Technician
Walgreens
Centennial, CO
09.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume pandemic pharmacy environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Certified Pharmacy Technician
CVS Pharmacy
Chula Vista, CA
12.2014 - 07.2016
- Stocked, labeled and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in Intercom to include current information such as medications and insurance details.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
Certificate - Pharmacy
Pima Medical Institute
Chula Vista, CA07.2014
High School Diploma -
North Chicago Community High School
Great Lakes, IL05.2000
Skills
- Wellness services
- Pharmacy operations management
- Relationship building and retention
- Drug inventory management
- Team Building
- Training and mentoring
- Inventory and restocking
- Pharmaceutical sales and services
- Medicare and Medicaid process
- Direct Patient Care
- Safety and compliance
Certification
- Licensed PTCB Certified - 06/01/2016- current
- PTCB CERTIFICATION # 30013619
- Licensed Colorado State Certified - 03/01/2020- 06/30/2024
- Colorado State License # PHAT 0004938
Timeline
Pharmacy Operations Manager
Walgreens
03.2021 - Current
Senior Certified Pharmacy Technician
Walgreens
09.2017 - Current
Certified Pharmacy Technician
CVS Pharmacy
12.2014 - 07.2016
Certificate - Pharmacy
Pima Medical Institute
High School Diploma -
North Chicago Community High School
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