Tarsha L. Jones
Jackson,MS
Summary
Accomplished, results-driven property management professional, skilled at providing superior service. Highly qualified in service-based positions requiring emphasis on customer service/client satisfaction in a fast-paced environment. Strong interpersonal skills, effective collaboration with management, vendors, coworkers and clients to build positive and cohesive business relationships. Multitasking, highly organized individual to effectively prioritize on daily basis. A critical thinker and respected liaison for client escalation issues; adapt at providing creative solutions to client’s problems. Effective mediator, ready to embrace new challenges and contribute to the organization’s overall success.
Overview
9
9
years of professional experience
Work History
Property Manager
Hughes Management
12.2020 - Current
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Completed annual recertification and interims for current residents.
Review waiting list and applicant's files to determine applicant eligibility and lease vacant units. - Worked to prepare for REAC reviews, Management and Occupancy Reviews, Investor Site Reviews and MHC Reviews.
- Contracts with residents by negotiating leases; collecting security deposits.
- Maintains property by investigating and resolving resident complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping.
- Maintains building systems by contracting for maintenance services; supervising repairs.
- Secures property as appropriate by contracting with security patrol service; installing and maintaining security devices establishing and enforcing precautionary policies and procedures; responding to emergencies, etc.
- Enforces Company policies and procedures for compliance documentation regarding new leases and recertification of existing residents.
Prepares reports by collecting, analyzing and summarizing data and trends. - Responsible for lease administration; preparing lease agreements, conduct file audits, ensure lease files are complete and orderly.
Community Manager
The Michaels Organization
08.2018 - 11.2020
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
Property Manager
Sykes Park Manor/Sequoia Properties
12.2017 - 08.2018
- Attracts residents by advertising vacancies; obtaining referrals from current residents; explaining advantages of location and services; showing units.
- Maintains property by investigating and resolving resident complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping.
- Maintains building systems by contracting for maintenance services; supervising repairs.
- Secures property as appropriate by contracting with security patrol service; installing and maintaining security devices establishing and enforcing precautionary policies and procedures; responding to emergencies, etc.
- Enforces Company policies and procedures for compliance documentation regarding new leases and recertification of existing residents.
- Responsible for lease administration; preparing lease agreements, conduct file audits, ensure lease files are complete and orderly.
Collection Specialist Manager
Sequoia Properties
06.2016 - 12.2017
- Represent four properties to obtain judgements for delinquent rent and other issues of noncompliance, sent judgements to collections and assisted each property as needed.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Performed targeted collections on past due accounts aged over 30 days.
Assistant Manager Commonwealth Village Apartments
09.2015 - 06.2016
- Assisted Property Manager to conduct the day to day operations as well as oversee the performance of the multi-family property.
- Supervised site staff and contract work as requested by Property Manager.
- Completed annual recertification and interims for current residents.
- Review waiting list and applicant’s files to determine applicant eligibility and lease vacant units.
- Coordinated with maintenance staff to prepare vacant units for move-in and meet with prospective residents to process application and show vacant unit.
- Worked to prepare for REAC reviews, Management and Occupancy Reviews, Investor Site Reviews and Low-Income Housing Tax Credit Reviews.
Education
High School Diploma -
Lanier High School
Jackson, MSSkills
- Proficient with Yardi, Onesite, Bluemoon and Rent Manager
- Proficient with Section 8 and Tax Credit
- Customer service/client satisfaction
- Relationship Build and Retention
- Strong Communication Skills
- Staff Management
- Marketing and Advertising
- Maintenance Knowledge
- Conflict Handling
- Administrative abilities
- Administrative support
Timeline
Property Manager
Hughes Management
12.2020 - Current
Community Manager
The Michaels Organization
08.2018 - 11.2020
Property Manager
Sykes Park Manor/Sequoia Properties
12.2017 - 08.2018
Collection Specialist Manager
Sequoia Properties
06.2016 - 12.2017
Assistant Manager Commonwealth Village Apartments
09.2015 - 06.2016
High School Diploma -
Lanier High School
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