Tarshaler Milam
Houston,TX
Summary
Proven leader in property management, excelling in lease oversight and tenant relations, honed at Embrey. Skillfully blends real estate knowledge with clear communication, ensuring high satisfaction and operational efficiency. Achieved significant improvements in tenant retention and financial performance through strategic leasing and staff management.
Overview
16
16
years of professional experience
Work History
Leasing Agent
BGSF
2022.04 - 2024.06
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Used Yardi to keep record of financial transactions and rental applications.
Lead Leasing Agent
Liberty Staffing Services
2021.02 - 2024.06
- Collaborated with property management team to address tenant issues promptly, resulting in increased resident satisfaction levels.
- Demonstrated strong communication skills throughout the leasing process, effectively addressing any concerns or questions from both existing residents and prospective tenants.
- Mentored junior leasing agents, providing guidance on best practices for successful client interactions and closing deals effectively.
- Conducted market research to stay current on local rental trends, adjusting pricing strategies accordingly for optimal competitiveness in the marketplace.
- Conducted regular follow-ups with prospective tenants, cultivating a pipeline of potential leads for future leasing opportunities.
- Collaborated with local real estate agents to expand network reach and increase referral opportunities for potential tenant leads.
- Oversaw the maintenance of property grounds, ensuring all common areas remained clean and inviting for residents and guests.
- Implemented effective marketing strategies to attract prospective tenants through various channels such as social media, online listings, and open houses.
- Assisted property management team in the implementation of new policies or procedures aimed at enhancing resident experience and overall satisfaction.
- Created visually appealing promotional materials highlighting unique property features that attracted potential tenants'' attention during presentations or virtual tours.
- Coordinated move-in/move-out schedules with property management team members to minimize vacancy periods between rentals effectively.
- Negotiated lease terms with prospective tenants to secure mutually beneficial agreements while maintaining compliance with fair housing regulations.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Planned special events such as lotteries, dedications and project tours.
Assistant Property Manager
Embrey
2008.01 - 2020.06
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Education
High School Diploma -
Booker T Washington High School
Houston, TX05.1993
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Real estate knowledge
- Background Checks
- Lease preparation
- Move-in coordination
- Property Tours
- Property Management
- Property reporting
- Lease oversight
- Fair housing policies
- Fair Housing Regulations
- Staff Management
- Clear Communication
- Application verification
Yardi Entrta
Accomplishments
Great Customer Support
Timeline
Leasing Agent
BGSF
2022.04 - 2024.06
Lead Leasing Agent
Liberty Staffing Services
2021.02 - 2024.06
Assistant Property Manager
Embrey
2008.01 - 2020.06
High School Diploma -
Booker T Washington High School
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