Summary
Overview
Work History
Education
Skills
Timeline
Generic

TARSHIA PEPPERS

PITTSBURGH,PA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

16
16
years of professional experience

Work History

Team Lead - Starbucks

Target
03.2018 - Current
  • Completed appropriate training and certification to become a Barista Trainer and completed Advanced Store Training
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching and also relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Prioritized drink requests while managing interruptions.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Reordered inventory when it dropped below predetermined levels.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Increased customer satisfaction by ensuring timely completion of professional service and beverages in adherence to high-quality standards.

Service Engagement Advocate

Target
04.2015 - 04.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.

Call Center Representative

Adecco Staffing/ Educational Testing Service
10.2007 - 11.2014
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Education

No Degree - Medical Assisting

CDM Technical Institute
Lawrenceville, NJ
10.2011

No Degree - Cardiovascular Technology

Harrison Career Institute - Ewing
Trenton, NJ
06.2003

Skills

  • Schedule Management
  • Performance Monitoring
  • Trend Tracking
  • Regulatory Compliance
  • Workplace Safety
  • Employee Evaluation
  • Coaching and Mentoring
  • Performance Improvement
  • Critical thinking
  • Time management
  • Problem solving
  • Goal setting

Timeline

Team Lead - Starbucks

Target
03.2018 - Current

Service Engagement Advocate

Target
04.2015 - 04.2018

Call Center Representative

Adecco Staffing/ Educational Testing Service
10.2007 - 11.2014

No Degree - Medical Assisting

CDM Technical Institute

No Degree - Cardiovascular Technology

Harrison Career Institute - Ewing

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