Tarshika Wingfield
Albany,US
Summary
Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. Customer-focused, strategic-thinking brand manager and creative marketing professional with over 2 years of experience in developing relationships, training employees, creating advertising collateral, and executing flawless graphic design. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
Teleperformance USA
01.2024 - 07.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
Work From Home Agent
Centrix
01.2023 - 08.2023
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Server
Golden Corral Buffet & Grill
01.2023 - 06.2023
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation.
Digital Shopper
Walmart Supercenter
05.2022 - 12.2022
- Small engines, outdoor power equipment, and handheld electrical devices were all evaluated and repaired by me.
Dental Assistant
Dental Clinic
01.2021 - 02.2022
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
Cook Shift Leader
Burger King
06.2018 - 07.2020
- Followed recipes to maintain restaurant standards and satisfy customers
- Maintained a clean and orderly appearance throughout the kitchen and dining area
- Used company-approved cleaning products to sanitize all food preparation areas.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
High School Diploma -
Monroe High School
Albany, GA05.2020
Skills
- Business Development
- Strong compositional skills
- Team building
- Organization
- Heavy lifting
- Communications
- Customer service
- Clinical Support
- Patient Services
- Dental Hygiene
- Typing Speed
- Phone Etiquette
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Teamwork and Collaboration
Timeline
Work From Home Agent
Teleperformance USA
01.2024 - 07.2024
Work From Home Agent
Centrix
01.2023 - 08.2023
Server
Golden Corral Buffet & Grill
01.2023 - 06.2023
Digital Shopper
Walmart Supercenter
05.2022 - 12.2022
Dental Assistant
Dental Clinic
01.2021 - 02.2022
Cook Shift Leader
Burger King
06.2018 - 07.2020
High School Diploma -
Monroe High School
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