Tarshima Downing
New Haven,Connecticut
Summary
Personable Housing Coordinator committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in the greater New Haven community. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Poised leader with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Landlord Liaison position. Ready to help team achieve company goals. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
13
13
years of professional experience
Work History
Housing Coordinator
Continuum Of Care
04.2021 - Current
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Oversaw housing plans for over fifty clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness ten%.
- Calculated tenant rent amounts to prepare leases and contracts.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Maintained database of housing resources, landlords and management companies.
- Tracked and monitored rental payments for fifty clients using MS office and uploaded data into Netsmart.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated with different service providers to meet clients' individual needs.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Facilitated community outreach to expand participation and support.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Approached issues proactively to best meet current and future community needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Educated young people about strategies for driving discussions and promoting social changes.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Tracked service activities and outcomes against outlined plans and goals.
- Led group discussions and activities to meet different community needs.
- Managed cases of chronically homeless dually diagnosed clients receiving social or community service support.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Cultivated strong network of providers delivering necessary assistance to persons at high risk of homelessness and or homeless in greater New Haven and surrounding cities and towns.
- Created educational materials to convey important information to service recipients.
- Helped create comprehensive program to meet emergency housing needs.
Community Support Staff
Continuum Of Care
02.2013 - Current
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Participated in community events and activities to increase awareness of available social services.
- Assisted in implementation of community support services in alignment with needs.
- Developed and implemented programs to meet social service needs of community.
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
- Helped individuals to provide education and understanding of available social services.
- Facilitated referrals to community resources and services to meet needs of individuals and families.
- Liaised with community members, recommending resources and programs.
- Provided assistance to members of community to navigate complex social service systems.
- Established networks to increase community awareness of new programs.
- Formulated and implemented outreach strategies to engage individuals and families in need of social services.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Coordinated with different service providers to meet clients' individual needs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Created educational materials to convey important information to service recipients.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Tracked service activities and outcomes against outlined plans and goals.
- Produced crisis management and intervention plans for communities in need.
- Collaborated with community partners to develop and implement strategies to meet social service needs.
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community outreach to expand participation and support.
- Educated young people about strategies for driving discussions and promoting social changes.
- Monitored and evaluated social service programs and services to determine impact.
- Helped clients navigate social services system and access needed resources.
- Assisted clients with obtaining housing, employment and support resources.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Collaborated with New Haven CANN and other social service homeless prevention programs while helping clients secure public housing subsidies and or section 8 housing vouchers.
Aide
Comfort Keepers
08.2011 - 01.2013
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported children's development by encouraging teamwork and understanding of others.
- Observed and monitored children's activities.
- Provided grooming and mobility assistance to support daily living needs.
- Transported client to medical appointments and grocery shopping.
- Organized medications and reminded about taking each on schedule.
Admistrative Assistant
Newhallville Re-entry Program
11.2010 - 11.2011
- Answered more than fifty calls per day regarding assistance with employment and community outreach services.
- Managed multi level office systems including reception and administrative duties.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Bachelor of Science - Human Service
Springfield College
Springfield, MA12.2003
Skills
- Housing Regulations
- Customer Support
- Emotional Support
- Individual Therapy
- Property Showing
- Discharge Planning
- Effective Planning
- Document Organization
- Status Updates
- Tenant Rights
- Referrals and Networking
- Tenant Relations
- Temporary Housing Resources
- Manage Personnel
- Negotiation
- Data Integrity
- Active Listening
- Information Updates
- Property Law
- Process Improvement Initiatives
- Family Applications
- Mental Illness Treatment
- Counseling Services
- Customer Accounts Management
- Program Improvements
- Administrative Support
- Polishing Skills
- Cost Control
- Case Management
- Case Planning and Management
- Educational Programs
- Creative Solutions
- Prioritization Skills
- Contractual Obligations
- Accounts Payable and Accounts Receivable
- Continuous Improvement
- Eligibility Guidelines
- Rental Pricing Strategies
- Data Communications
- Customer Satisfaction
- Account Issues
Timeline
Housing Coordinator
Continuum Of Care
04.2021 - Current
Community Support Staff
Continuum Of Care
02.2013 - Current
Aide
Comfort Keepers
08.2011 - 01.2013
Admistrative Assistant
Newhallville Re-entry Program
11.2010 - 11.2011
Bachelor of Science - Human Service
Springfield College
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