TaRue Broady
Lithonia,GA
Summary
Accomplished professional with extensive experience at the United States Air Force, excelling in patient care coordination training/development, and regulatory compliance. Proven track record of enhancing team efficiency by 15% through strategic management and training development. Adept at fostering collaboration and delivering high-quality healthcare services, leveraging Microsoft Office Suite 365 for optimal performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer Psychology Technician
AMIOP | LRMC, Germany
, Germany
01.2018 - 01.2023
- Performed triage mental status evaluations for military beneficiaries to help determine the mental, emotional, and/or behavioral fitness for duty and assignments, as well as the need for further treatment or the Army Substance Abuse Program (ASAP).
- Provided crisis intervention counseling in person and telephonically; worked effectively in an integrated health care team; identified and defined behavioral and social science aspects of health issues and opportunities through the application of data collection, surveillance methods, and statistical techniques
- Resolved 85% of identified care access barriers within 10 business days by coordinating with internal and external partners for rapid member support.
- Prioritized and completed daily outreach and documentation tasks, maintaining 100% compliance with data entry standards, and organizational timelines.
- Performed counseling services for clients under the direct supervision of a licensed mental health professional; helped to coordinate referrals to appropriate military and civilian treatment providers
- Completed 100+ Social Determinants of Health assessments quarterly, connecting 70% of identified members with community-based services to address housing, food insecurity, and transportation needs.
- Created instructional presentations and training content for new behavioral health technicians and administrative personnel.
- Led ongoing needs assessments and instructional design reviews, updating SOPs and training content to reflect evolving clinical and readiness standards.
Supervisory Program Manager (Internal Medicine)
United States Air Force | Luke Air Force Base, AZ
Luke Air Force Base, AZ
01.2016 - 01.2018
- Maintained accountability for durable medical equipment valued at $750,800 as the designated holder of the medical equipment hand receipt.
- Evaluated operational needs and implemented management strategies to optimize performance for both the organization and the populations served by the Medical Center.
- Supported cross-functional initiatives and training sessions, contributing to a 15% improvement in team efficiency and a reduction in service delivery gaps.
- Built and nurtured trusting relationships with members, caregivers, and healthcare teams through in-person and virtual interactions to support coordinated, compassionate care delivery.
- Ensured consistent engagement with primary care providers by assisting members with appointment scheduling, transportation, and addressing access barriers.
- Coordinated with other departments and medical facilities to ensure comprehensive and coordinated patient care.
- Developed custom training curricula aligned with adult learning models, integrating scenario-based instruction, and real-world simulations across diverse deployment environments.
Supervisory Program Manager (Pediatrics)
United States Air Force | Luke Air Force Base, AZ
Luke Air Force Base, AZ
01.2015 - 01.2016
- Supervised and managed the pediatric department, including staffing, scheduling, and resource allocation, ensuring optimal patient care and safety.
- Oversaw the delivery of care, including clinical management, scheduling, and ensuring compliance with medical standards and regulations.
- Managed patient care teams, including physicians, nurses, and support staff, ensuring a high standard of care and patient satisfaction.
- Navigated across 4+ healthcare platforms and EMRs to review member care histories, enabling timely and informed decision-making in care coordination.
- Managed 60–80 inbound and outbound calls weekly, including member outreach, care planning updates, and coordination with clinical teams.
- Integrated the organization's strategic plan, mission, vision, and values into team strategies, goals, and objectives to drive alignment and cohesion.
- Led ongoing needs assessments and instructional design reviews, updating SOPs and training content to reflect evolving clinical and readiness standards.
Program Manager (Gastroenterology Clinic)
United States Air Force | Luke Air Force Base, AZ
Luke Air Force Base, AZ
01.2014 - 01.2015
- Ensured strict compliance with federal, state, and local regulations, laws, and standards governing healthcare operations.
- Provided comprehensive training to newly onboarded staff on colonoscopy and endoscopy set-up techniques, as well as adherence to operating room protocols, ensuring consistency and adherence to best practices.
- Entered and updated member data in EMR systems with 98% accuracy, ensuring reliable information for ongoing case management and reporting.
- Set-up and maintained video systems, to include inspection, troubleshooting and medical device repair.
- Oversaw the delivery of gastroenterology care, including consultations, procedures, and follow-up care, ensuring compliance with medical standards and regulations.
- Managed a team of 8 healthcare providers, including physicians, nurses, and support staff, ensuring a high standard of care and patient satisfaction.
- Developed and implemented program goals and objectives for the clinic, measuring performance and outcomes against established benchmarks.
Education
Master of Forensic Psychology -
Grand Canyon University
01.2022
Master of Social Work -
Arizona State University
01.2017
Bachelor of Science (B.S.) - Fitness Science, Sports Management
University of Phoenix
01.2003
Skills
- Microsoft Office Suite 365
- Patient care coordination
- Regulatory compliance
- Team collaboration
- Training development
- Google Workspace
- Operating systems: Mac and Windows
Certification
- Lean Six Sigma Black Belt Course | 2024
- Project Management Professional Course | 2024
- Specialized Military Training:
- ICBCH NLP Leadership & Executive Life Coaching
- Basic Life Support Certified
- Certified Basic Leadership Training Site Faculty
- Pediatric Advanced Life Support
- Advanced Cardiovascular Life Support
- HIPAA & Privacy Act Training
- Sexual Assault Medical Manager
- Controlled Substance Registration
- Advanced Leadership & Management
- Basic Leadership & Development
- SERE | 2015
- PME: Airman Leadership School | 2004
- NREMT| 2017
OVERVIEW OF KEY CONTRIBUTIONS
- Clinical Operations: Created plans by adapting technology and best practices that aligned with the scope and vision of the organization. Advocated for members’ health by proactively engaging them with appropriate services and resources. Skilled at developing and cultivating key relationships and establishing effective collaborations.
- Care Advocate: Ensured consistent engagement with primary care providers by assisting members with appointment scheduling, transportation, and addressing access barriers. Acted as a liaison between members, caregivers, community providers, and internal teams to facilitate seamless communication and care coordination.
Timeline
Volunteer Psychology Technician
AMIOP | LRMC, Germany
01.2018 - 01.2023
Supervisory Program Manager (Internal Medicine)
United States Air Force | Luke Air Force Base, AZ
01.2016 - 01.2018
Supervisory Program Manager (Pediatrics)
United States Air Force | Luke Air Force Base, AZ
01.2015 - 01.2016
Program Manager (Gastroenterology Clinic)
United States Air Force | Luke Air Force Base, AZ
01.2014 - 01.2015
Master of Forensic Psychology -
Grand Canyon University
Master of Social Work -
Arizona State University
Bachelor of Science (B.S.) - Fitness Science, Sports Management
University of Phoenix
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