Tarunkumari Sorokhaibam
Process Expert
Imphal,Manipur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Process Expert
Optum Global Services
Noida, Uttar Pradesh
07.2016 - Current
- Collected, organized and modeled data using PHYCON, NDB and NICE.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Gathered, documented and modeled data to assess business trends.
Senior Claim Processing Specialist
Concentrix, A SYNNEX Corporation
Gurgaon, Haryana
02.2014 - 01.2016
- Investigated properties to determine extent of damage and estimate repair costs.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Analyzed information gathered by investigations to report findings and recommendations.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Evaluated accuracy and quality of data entered into agency management system.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Modified, updated and processed existing policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained confidentiality of patient finances, records and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Verified client information by analyzing existing evidence on file.
- Calculated adjustments, premiums and refunds.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Senior Customer Care Executive
Serco Global Services
Gurgaon, Haryana
12.2011 - 02.2014
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained and managed customer files and databases.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted surveys to determine customer opinion of products and services.
- Kept accurate records of all customer transactions.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Entered orders into computer database system.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
Education
BBM (Bachelors of Business Management) - Business Management
Nandha Arts And Science College
Tamil Nadu, India 06.2008 - 07.2011
Skills
Planning and Coordination
Multitasking Abilities
Critical Thinking
Dependable and Responsible
Data Entry
Training and Development
Analytical and Critical Thinking
Self-Motivated
Team building and good understanding
Problem-Solving
Strong work Ethic
Flexible and Adaptable
Active Listening
Punctual and dedicated towards work
Pressure handling and can lead from front in difficult time
Time Management
Additional Information
· MS Office. (MS. WORD, MS. EXCEL)
· Course on Computer Concepts (CCC)
Timeline
Process Expert
Optum Global Services
07.2016 - Current
Senior Claim Processing Specialist
Concentrix, A SYNNEX Corporation
02.2014 - 01.2016
Senior Customer Care Executive
Serco Global Services
12.2011 - 02.2014
BBM (Bachelors of Business Management) - Business Management
Nandha Arts And Science College
06.2008 - 07.2011