Tarun Sood
Fishers,IN
Summary
Seasoned IT Director with over 20 years of experience in the life sciences sector, specializing in digital transformation and the integration of cutting-edge technologies such as Gen AI, cloud infrastructure, and automation. Leading strategic initiatives at TCS, overseeing P&L management and driving growth across application services and IT infrastructure for life sciences clients. Proven expertise in developing innovative offerings within TCS Cognix, enhancing human-machine collaboration through AI-driven solutions. Strong program and portfolio management skills enable effective resource deployment and successful execution of diverse projects in cross-functional environments, fostering resilience and operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Director
Tata Consultancy Services
Indianapolis, Indiana
03.2020 - Current
- Directed IT infrastructure initiatives in partnership with TCS account executive, enhancing strategic planning and inter-team collaboration for optimal service outcomes.
- Orchestrated transformation of service desk operations, enhancing support for users in eight languages through four global delivery centers.
- Led a team of 120+ professionals in executing enterprise IT operations, focusing on infrastructure solutions and cloud initiatives to optimize service delivery.
- Spearheaded large-scale infrastructure modernization initiatives, significantly reducing application downtime by 40%.
- Oversaw implementation and support of MDM solutions, leveraging Jamf, Intune, and AirWatch, to optimize device security and operational efficiency.
- Directed implementation of self-heal and self-service automations to streamline processes and reduce operational FTE by 50%.
- Directed the integration of Nexthink in workplace services, resulting in significant annual savings of $1.2 million in IT support expenses.
- Facilitated successful chatbot integration, improving user self-service and decreasing support ticket volume by 45%.
- Analyzed and transitioned 20% of workloads to Azure, enhancing operational efficiency and reducing infrastructure expenses by 10%.
- Executed comprehensive project delivery for portfolios valued between $250k and $1m, adapting agile and waterfall methodologies to effectively respond to changing business demands.
- Spearheaded vendor and stakeholder engagement efforts, driving customer success initiatives while adhering to ITSM principles.
- Implemented change management strategies to promote agile methodologies and DevOps practices, embedding a culture of rapid innovation.
- Facilitated strategic alliances with business stakeholders, ensuring clear project scope definition, milestone prioritization, and dependency resolution for complex cloud-native projects.
- Executed diverse projects over 16 years at Tata Consultancy Services, focusing on innovation and technology solutions.
Service Delivery Manager
Tata Consultancy Services
Indiana, USA
06.2013 - 02.2020
- Achieved seamless IT service delivery across diverse infrastructure platforms, including servers, storage, backup, VMware, and AS400 systems. Fostered collaboration between technical teams and business stakeholders to align objectives and accelerate initiative execution.
- Key Achievements:
- Managed cross-platform infrastructure operations, guaranteeing reliable performance and availability for critical mission systems.
- Improved delivery models to boost operational efficiency and maintain SLA compliance, effectively responding to dynamic demands within grocery retail sector.
- Analyzed service metrics and developed KPIs to improve supplier effectiveness and streamline problem resolution processes.
- Analyzed customer feedback and refined support processes to strengthen end-user experience through effective communication.
Service Delivery Manager
Tata Consultancy Services
Sydney, Australia
11.2009 - 05.2013
- Achieved seamless global IT service delivery across diverse infrastructure platforms, including servers, storage, backup, VMware, SAP databases, and AS400 systems. Fostered collaboration between technical teams and business stakeholders to align objectives and accelerate initiative execution.
Senior System Administrator
CSC India Ltd
India
06.2006 - 10.2009
- Managed core infrastructure components including Active Directory, Citrix environments, and disaster recovery systems. Played a key role in securing IT operations and ensuring business continuity through proactive risk management.
- Key Achievements:
- Conducted vulnerability assessments and implemented remediation strategies to enhance system security and resilience.
- Authored and enforced IT security policies, ensuring compliance with regulatory standards and safeguarding data integrity.
- Supported enterprise-wide disaster recovery planning and execution, minimizing downtime and ensuring operational continuity.
Team Lead – Microsoft EPS
Convergys India
India
02.2005 - 06.2006
- Led infrastructure upgrade projects and domain migrations for Microsoft’s Enterprise Platform Support (EPS), driving IT governance and operational excellence.
- Key Achievements:
- Directed Windows domain migrations and infrastructure upgrades, ensuring minimal disruption and improved system performance.
- Established performance metrics and dashboards to communicate results to stakeholders, enabling data-driven decision-making.
- Facilitated strategic discussions with business leaders to align IT initiatives with organizational goals.
Technical Support Engineer
vCustomer
01.2004 - 10.2004
- Provided remote technical support for Hewlett-Packard products, ensuring high levels of customer satisfaction through effective troubleshooting and communication.
- Key Achievements:
- Delivered prompt and accurate technical support, resolving hardware and software issues remotely.
- Maintained strong customer relationships through professional service and issue resolution.
Education
Bachelor of Science - Computer Science
Dr Bhim Rao Ambedkar University
Agra India09-2003
Skills
- Strategic IT management
- Decision-Making, SOW & Conflict Management
- Cloud Computing & AIOps
- Digital Transformation & Autonomy
- Cognitive Automation
- Business Process Optimization & IT Operations
- Program/Portfolio Management
- Vendor & Partner Management (AWS, Microsoft, VMware, Dell, Nutanix, Pure)
- IT Security, Data Centers, Disaster Recovery
- Program Management (Infrastructure, End User Computing, Site Services, Service Desk)
- IT problem-solving
Accomplishments
- TCS High Talent - Inspire Program (2019 - 2021)
- Customer One Team Award (2013)
Certification
- Prince2
- Azure Fundamentals
- AWS GEN AI Practitioner
- AWS AI Practitioner
- ITIL
- SCRUM
Timeline
IT Director
Tata Consultancy Services
03.2020 - Current
Service Delivery Manager
Tata Consultancy Services
06.2013 - 02.2020
Service Delivery Manager
Tata Consultancy Services
11.2009 - 05.2013
Senior System Administrator
CSC India Ltd
06.2006 - 10.2009
Team Lead – Microsoft EPS
Convergys India
02.2005 - 06.2006
Technical Support Engineer
vCustomer
01.2004 - 10.2004
Bachelor of Science - Computer Science
Dr Bhim Rao Ambedkar University
Tools & Technologies
- Infrastructure & Platforms: Windows Server, VMware, Citrix, Active Directory, DNS/DHCP
- Cloud & DevOps: Azure, AWS
- Endpoint Management: SCCM, Intune
- ITSM & Collaboration: ServiceNow, Jira