Tarvell L. Hicks

Work History

Aftermarket/Customer Service Manager

Safford Automotive Group

01.2017 - Current

Follow up with customers to ensure the timely placement of contracts and orders
Ensure all renewal offers go out in advance of renewal date to ensure all contracts are in place by the renewal anniversary
Establish and execute effective AFM sales strategies and programs aimed at driving customer satisfaction, sales growth, product service, optimizing distribution channels, pricing, and personnel development programs (including training, representative/customer meetings, marketing campaigns)
Ensure timely and effective mitigation strategies to address assessed risk profiles with respect to cost and revenue
Support negotiations according to company guidelines
Identifiy, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business
Respond to customer concerns about the company and its products
Accountable for ensuring orders are entered into the ERP system and/or other support databases
Work closely with Sales Director, Regional Sales Managers and CBT in developing specific sales campaigns custom-tailored solutions for operators, Dealers and Channel Partners
Provide input into the Service strategy for APAC with the aim of delivering revenue and EBITA growth year on year
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Leasing Agent

The Vernona at Silver Hill

01.2011 - 01.2017

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Distributed and followed up on tenant renewal notices.
Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Kept meticulous records of correspondence between management and tenants.
Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Scheduled various contractors to complete needed work on vacant and occupied units.
Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.

Sales Manager

Hhgregg

01.2015 - 01.2017

Maintaining a high level of customer satisfaction through superb customer service throughout the store
Coordinate or conduct morning meetings and walk-thrus
Assure each department within the store is staffed properly at all times
Support the Sales manager and General Manager in ensuring the sales floor is supported at all times
Consistently work with new and low performing sales associate to develop their skills
Observe and assist in coaching, counseling and recommending disciplinary actions with low performers by Observing the disciplinary process with the management team
Assure proper merchandising and display standards are maintained in the store
Working knowledge of human resources procedures: Hiring procedures
Proper procedures for reviewing payroll

Assistant Manager

Acceptance Now (RAC)

01.2015 - 12.2015

Account management activities including, but not limited to these key responsibilities: Customer service in respect to all customers both internal and external to the partnership store
Completed customer service calls in a timely manner as assigned
Work as a cooperative member of the partnership store team in all operational aspects
Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
Account Management: Review expired accounts and communicate with customers to promote timely payments
Maintain accurate records of past due account activity
Creating and hosting training events
Authorized and processed product returns
Coordinate shift coverage including appointing breaks and lunches

Customer Service Desk Associate / Front End Supervisor

Lowes

01.2012 - 01.2015

Coordinate shift coverage including appointing breaks and lunches
Properly diffused and mitigated customer agitation and complaints
Performed whatever actions needed to be taken to satisfied customers per and within statutes of company policy
Maintained and audited the store safe and individual cashier accounts
Verified and maintained and correct the correct monetary amounts in the safe before, during and after shifts
Restock, and maintains product flow to store shelves
Ensured that product was moved from shipment to store shelves in a timely fashion
Maintained appearances and the display of products and shelves per corporate policy, including front end displays and merchandising; changed, updated and coordinated front end displays in a dynamic fashion

Front End Supervisor

K-mart

01.2010 - 01.2013

Coordinated and managed employee time, shift coverage including appointing breaks and lunches
Properly handled, diffused and mitigated customer agitation and complaints
Performed whatever actions needed to be taken to satisfied customers according to and within statutes of company policy
Maintained and audited the store safe and individual cashier accounts
Verified and maintained and correct the correct monetary amounts in the safe before, during and after shifts
Restock, and maintains product flow to store shelves
Ensured that product was moved from shipment to store shelves in a timely fashion
Maintained appearances and the display of products and shelves according to corporate policy, including front end displays and merchandising; changed, updated and coordinated front end displays in a dynamic fashion

Summary

Overview

Work History

Aftermarket/Customer Service Manager

Leasing Agent

Sales Manager

Assistant Manager

Customer Service Desk Associate / Front End Supervisor

Front End Supervisor

Education

Associate of Science - Social Sciences

Skills

Timeline

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