Manage plans, organizes, staffs, directs and controls specific daily operations.
Analyzes operational performance through direct observation, inte
Lead Supervisors and hourly employees with understanding of operational daily goals
Investigates, resolves and escalates customer service issues, as appropriate
Dispatcher/Operations Supervisor
FedEx Express
03.2014 - 04.2022
Experience with Fedex Express before becoming a Dispatcher in Hub Operations and all Station Ops positions including working as a Courier, Service Agent and Handler.
Directed dispatching, routing, and tracking fleet vehicles.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in physical and electronic database.
General Manager
Central Park
01.2004 - 03.2014
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Management responsibilities including hiring, terminations, coaching, etc
Leads daily employee and/or planning meetings to ensure workforce communication with essential updates
Ensure the training and development of company employees
Investigate and resolve customer service issues, as appropriate
Education
Southwest Tennessee Community College
Memphis, TN
Skills
Many years of Fedex Handler experience
Many years of Management experience
Fedex Dispatcher and Courier experience
Ability to inspire,empower and motivate a team
Verbal and written communication skills
Ability to effectively provide employees instruction on process and practice
Ability to read, interpret and draw conclusions from numerical data and written information
Software skills, including use of Microsoft Office software and web-based applications
Ability to mentor, coach and act as a knowledge resource to other employees